Senior Patient Services Specialist

Primary Duties and Responsibilities

• Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapydisruption / discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed;
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease / product information and case management services;
• Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third-party systems.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel
• Liaise with physicians' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise;

Minimum Skills, Knowledge, and Qualifications

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

52,100 - $86,900