Servicenow Business Analyst

LeverageTek is actively seeking a ServiceNow Business Analyst position for a 6-month with it’s Ottawa based customer.Work LocationThe successful candidate will be required to work remoteSecurity ClearanceEnhanced ReliabilityKey Tasks- Collaborate with stakeholders to gather and analyze business requirements for the Human Resources (HR) department and Legal department service desk and ticket management systems.- Collaborate with Change Management to understand current processes and adapt requirements to ServiceNow.- Design and document functional specifications, catalog items, approvals, permissions, and workflows.- Configure and customize ServiceNow HRSD and Legal HD modules to meet business needs.- Identify tests and conduct user acceptance testing (UAT) to ensure successful deployment of solutions.- Provide training and support to end-users.- Monitor and troubleshoot issues post-deployment to ensure smooth operation.Key Qualifications- Bachelor’s degree in business administration, Information Technology, or a related field with at least 5 years of experience.- Proven experience as a Business Analyst in the field of Human Resources and / or Legal- Strong understanding of ServiceNow ITSM and ticket management processes.Qualifications- Proven experience with ServiceNow HRSD and / or Legal SD modules.- Excellent analytical and problem-solving skills.- Experience with Azure DevOps and requirement management.- Effective communication and interpersonal skills.Assets- Strong knowledge in Test Automation Tools, such as Python and Robot Framework, ServiceNow ATF.- Knowledge of Cherwell is an asset.About LeverageTek Staffing SolutionsFounded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.Don’t let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.Accessibility accommodations are available upon request