Is this role right for you?
In this role you will :
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital / self-service banking options
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Customer Service Specialist - Full Time Work from Home
Work from Home Life Insurance Customer Service Specialist Are you a compassionate individual with a knack for building relationships and helping others plan their financial futures? If you have a passion for delivering exceptional customer service and customized solutions, we want you to join our te...
Assistant Store Manager - Full Time - Bloor at Yonge, ON
Strive for excellence and go beyond in every customer interaction. Build a loyal portfolio of existing and new customers. Support the implementation of the monthly service and sales plan, goals and targets. You are an experienced Assistant Store Manager and you have:. ...
Professional Practice Leader - Childbirth and Children's Services - Full Time - Markham Site
We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this la...
Financial Services Associate - Full Time
Step in as a leader, while the Branch Manager is away, and continuously act as a role model on the team. Paid vacation time, and other time off. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial pro...
Deli Assistant Department Manager - Full Time
Deli Assistant Department Manager - Full Time. Provide exceptional customer service to all Team Members, Customers and Vendors. Strong customer service skills and the ability to build relationships with Team Members and Customers. As the Assistant Deli Department Manager, you will assist the Deli Ma...
Full Time Director of Client Service
Services include, live-in and community addiction/concurrent disorders treatment, Correctional Services Canada partnership, supportive and transitional housing, shelter outreach and counselling across 5 sites. Supervises program coordinators and support services managers (8 direct reports) in each o...
**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)
IndemniPro**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON). Professional demeanour and strong customer service skills. SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby req...
Full Time Case Manager
This is a full time position based on 40 hours per week, Monday to Friday. To provide Case Management and support services to residents of The Gateway Shelter with the goal of promoting housing stability. Conduct intake interviews with first time and ongoing residents to determine needs and offer ap...
Supervisor, Client Services- Full Time- GTA, ON
Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you. Reporting to the Manager, Client Services, the Interim Supervisor is accountable for providing leade...
Customer Service Associate
We are hiring for both Full Time and Part Time Customer Service Associates. At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. Job Title: Customer Service Associate . Comprehensive extended health care plans for fu...