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Managing Director

Managing Director

gategroupToronto, ON, Canada
11 days ago
Salary
CA$150,000.00–CA$165,000.00 yearly
Job description

This range is provided by gategroup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

150,000.00 / yr - $165,000.00 / yr

About us

Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary

Reporting to the VP, Operations, manages and directs the operation of multiple airline catering units or “flight kitchens” with gross revenues of $60+ million and a direct and indirect headcount of 700+ employees. Responsible for providing full leadership and operational accountability for the performance and P&L achievement of each Unit. Further accountability includes ensuring compliance with all Health & Safety, Security and Customs responsibilities, as well as people development.

Main Duties and Responsibilities :

  • Establishes and maintains annual budgets, profit objectives and responsibility for the financial and operational performance of each Unit through effective management of each leadership team and collaboration with Finance.
  • Maintains an up-to-date knowledge of the specific Key Performance Objectives (KPI’s) and other operational performance goals of each Unit, adjusting annually as Global objectives evolve. Initiates corrective action plans to ensure individual and team efforts are adjusted as needed to stay on track in efforts to achieve profit and performance objectives.
  • Ensures customer specifications are clearly understood and that all products and services are being prepared and / or performed to the customer’s satisfaction, as reported through regular surveys. Collaborates with Commercial team to develop and maintain good customer relations through periodic meetings at individual airports and corporate offices.
  • Ensures Unit Management teams are complying with all corporate Quality and Safety training and tracking programs to ensure food safety, accident and injuries goals are met.
  • Establishes and directs a regional labor control plan designed to meet future staffing needs of each Unit, with emphasis on professional development of internal candidates for promotion through ensuring widespread participation in performance management programs.
  • Directs the establishment of, and ensures the execution of, routine and preventive maintenance programs for all kitchen equipment (cooling, heating, refrigeration) to minimize cost and increase the planned life of these assets.
  • Directs and coordinates regional planning for construction of new and / or expanded facilities to includes capital planning, capacity studies, feasibility analyses, and facility layout and design.
  • Develops short and long-range strategic plans, both financial and non-financial, for each Unit.
  • Ensures compliance with all local, state, and federal laws governing the conduct of business and ensures understanding and compliance with all corporate policies, procedures and collective bargaining agreements.
  • Achieves operation / organizational goals by establishing standards and procedures; measuring results against plans and KPI’s; evaluating and improving methods; course correcting as necessary. Utilizes corporate assets including but not limited to Lean / Opex, Human Resources, Labor Relations, IT, SAP and CIM representatives to support goal achievement.

Qualifications

Education :

  • Bachelor’s degree in business administration or a related field required or equivalent experience.
  • Work Experience :

  • 10+ years management experience in in-flight catering or food manufacturing environment required. With at least of those Minimum 5 years General Manager leadership experience, preferably in a multi-customer, multi-unit environment.
  • Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.
  • Demonstrated knowledge of Lean manufacturing principles and / or six sigma.
  • Technical Skills :

  • Ability to effectively manage multiple operations while maintaining compliance in a heavily regulated environment e.g. FDA, HACCP and security.
  • AOA badge and customs seal.
  • Up to 60% travel is required.
  • Job Skills :

  • Must have strong and effective leadership skills.
  • Must be comfortable with all levels of employees and have the ability to drive positive program change.
  • Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.
  • Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements.
  • Language / Communication Skills :

  • Ability to communicate effectively in writing and verbally.
  • Ability to communicate effectively with internal and external customers and with all levels of management.
  • Job Dimensions

    Geographic Responsibility : North America and Canada

    Type of Employment : full-time

    Travel % : Up to 75%

    Exemption Classification : Exempt

    Work Environment / Requirements of the Job : normal office environment

    Gategroup Competencies Required to be Successful in the Job :

  • Thinking – Information Search and analysis & problem resolution skills.
  • Engaging – Understanding others, Team Leadership and Developing People.
  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
  • Demonstrated Values to be Successful in the Position :

    Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion, and Accountability. To demonstrate these Values, we expect to observe the following from everyone :

  • We treat each other with respect and we act with integrity .
  • We communicate and keep each other informed.
  • We put our heads together to problem solve and deliver excellence as a team.
  • We have passion for our work and we pay attention to the little details.
  • We foster an environment of accountability , take responsibility for our actions, and learn from our mistakes.
  • We do what we say we will do when we say we are going to do it.
  • We care about our coworkers, always taking an opportunity to make someone’s day better.
  • The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or another category under applicable law.

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