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Help Desk Technician

Help Desk Technician

US Tech SolutionsManitoba, Canada
3 days ago
Job type
  • Temporary
Job description

Duration : 6+ Months Contract with possible extension

Note : This role is remote, but the candidate must live in Manitoba, Canada

Responsibilities :

  • Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
  • Resolve and / or refer more complex technical problems through a defined escalation process.
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Log and track inquiries using a problem management database and maintains history records and related problem documentation.
  • Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Experience :

  • High school diploma or G.E.D.
  • Experience working with company products and operating systems.
  • Experience with solving computer-related problems.
  • Experience working with company escalation policy.
  • Will require availability to work either Day, Evening or Night shift, including weekends.
  • Interpersonal skills to interact with customers and team members.
  • Strong communications skills
  • Organization skills to balance and prioritize work.
  • Good analytical and problem solving skills.
  • Leadership skills to mentor and provide guidance to less experienced personnel.
  • Ability to work individually as well as in a team environment, work environment and office environment.

    • Skills :

  • HelpDesk, Technical Support

    • Education :

  • High School or Equivalent experience

    • About US Tech Solutions :

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Recruiter Details : Name : Akib

    Email : [email protected]

    Internal Id : 24-28368