Search jobs > Markham, ON > Operator

IT Operator (12 month contract)

TSX Inc.
Steeles Ave E,Markham
$60.7K-$78.2K a year (estimated)
Full-time
Temporary

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Computer Operator is responsible for the execution of the event, incident, change and problem management processes of mission critical systems, applications and services at TMX.

IT Operators operate two, 12-hour or 7.5- hour shifts daily, providing 24-hour service coverage, 7 days a week (24 / 7 / 365).

Technology Operations is an instrumental team in the Global Technology Services (GTS) - Information Technology and Security Services (ITSS) department.

It is responsible for the operations of mission-critical Trading, Clearing and Corporate systems. The team is comprised of the following functions and processes : IT Service Desk, Production Support, Incident and Change Management, Business Continuity Planning and Disaster Recovery.

In addition, they work directly with GTS Delivery teams to ensure client SLAs are accurately managed under the Incident and Change Management framework.

This team has a responsibility to provide leadership in support of the recovery of TMX applications and services on demand.

Role Summary

The Technology Operations, IT Operator is responsible for the execution of the event, incident, change and problem management processes of mission-critical systems, applications and services at TMX.

IT Operators operate two, 12-hour or 7.5- hour shifts daily, providing 24-hour service coverage, 7 days a week (24 / 7 / 365).

Key Accountabilities

  • Responsible for providing frontline monitoring and level one support of critical infrastructures running on Windows and Linux servers and raised floor environmental systems on a shift rotation basis.
  • Responsible for event, incident and service request logging, resolution and escalation as needed
  • Recognize and escalate to the appropriate support teams all priority issues with the potential to exceed established service levels
  • Facilitate communication among support groups and management via conference bridge where necessary.
  • Perform handling and mounting of media into our back-up infrastructure
  • Assist with the placing of support calls with Hardware vendors to our monitored Data Centres.
  • Works with ITSM tools to create Incident tickets in compliance with Change and Problem Management policies
  • The rotation is based on a 12-hour shift schedule. The operators are scheduled to work 4 consecutive day / night shifts followed by 7 off-days.

Must-Have Skills :

  • Postsecondary education in Information Technology or equivalent work experience.
  • Knowledge of ITIL v3 or above best practices is an asset
  • Minimum 2 years of technical experience in an IT environment.
  • Experience with ITSM ServiceNow
  • Demonstrates some knowledge of the mission-critical technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes applied for each.
  • Experience with technology change management processes and tools as well as change and problem management practices
  • Sees opportunities for process improvement, client and technical support.
  • Highly organized and able to multi-task in a fast-paced, multifaceted environment.
  • Strong communication skills, both verbal and written, are critical in order to communicate effectively with support groups, clients and vendors.
  • Flexibility to work 12-hour or 7.5- hour shifts daily, providing 24-hour service coverage, 7 days a week (24 / 7 / 365).

Nice to Have(s) :

  • Familiar with Linux systems.
  • Experience in the Financial Industry with some understanding of trading platforms, gateways and real-time feed systems.
  • Understanding Infrastructure technologies such as network, storage, databases and servers.
  • Some understanding of DevOps model and operational aspect of cloud platforms.
  • Experience with the Control M job scheduler software would be helpful.

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth.

As well, our employee-led spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger we .

Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.

30+ days ago
Related jobs
Osler
Toronto, Ontario

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourag...

Foresters Financial
Toronto, Ontario

Provide visibility to pricing actuaries on opportunities to improve existing processes or risks associated with work being performed. Includes automation, auditability, and compliance with policies and standards. Begin to develop familiarity with other Foresters Corporate / Group functions such as f...

Scotiabank
Toronto, Ontario

With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter,...

Scotiabank
Toronto, Ontario

Your responsibilities include applying advanced analytics techniques, exploring ideas to enhance retail lending portfolios within risk appetite thresholds, and identifying opportunities for innovative credit offers based on risk-reward frameworks and the GRM's digital strategy. If you require accomm...

Northbridge Financial Corporation
Toronto, Ontario

This position requires the incumbent to deliver strong accounting, technical and analytical knowledge in Corporate Tax, Premium Tax, and Commodity Tax; to demonstrate the ability to read and understand complex instructions and guidance, to possess excellent verbal and written communication skills, t...

CSA Group
Toronto, Ontario

Ensure quality of all research reports by managing their finalization and publication from final draft to editing, legal review, translation as appropriate, the design process until publication on the corporate website. Responsible for maintenance of CSA Communities Research site to promote research...

Toyota North America
Toronto, Ontario

In addition, the candidate will have the opportunity to build effective internal client relationships, provide advisory-level services, and achieve targeted savings for the organization through negotiation and cost-saving/strategic sourcing initiatives while maintaining quality and integrity in good...

G Boutiques Inc.
Toronto, Ontario

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. Ability to multitask, with a strong attention to detail;. This person must possess a positive attitude, excellent communication...

BGIS
Markham, Ontario

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation du...

IIAMGOLD Corporation
Toronto, Ontario

Competitive Salary and Bonus ● Extended Health, Dental and Insurance Benefit Coverage ● Health Spending Account ● Fitness & Wellness Subsidy ● Employee & Family Assistance Program ● Registered Pension Plan with Company Match ● Employee Share Purchase Plan with Company Match ● TFSA & RRSP ● Electric ...