Technical Support Specialist

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario. CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan. We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.

Overview

We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers

Position Title

Technical Support

Position Type

Full-Time

Position Summary

The Technical Support candidate provides services to the company as follows :

Provides assistance to customers who encounter technical difficulties while using our products.

Provides support services to customers via phone, email, web, etc.

Assist our sales team on projects and respond to pre-sales inquires.

Collaborate with team members to identify and highlight trends in customer inquiries.

Report any potential product issues to the Support Manager

Learn through hands on product testing with the opportunity to create training materials for internal and external training use.

Skills, Qualifications, and Abilities

The successful candidate has :

Strong customer service orientation

Outgoing with strong teamwork attitude

Ability to multi-task and adapt to fast-pace work environment.

Strong analytical, troubleshooting and problem-solving skills.

Good interpersonal skill, able to manage customer attitudes and emotions.

Bilingual in English and French would be an asset.

Experience

The successful candidate has :

Ideally a post-secondary degree, certificate or diploma in computer or other technology fields

Excellent verbal and good written communication skills

Some experience in in operating and troubleshooting PC and IP Networks

Prior experience in customer service either in-person or over the phone is an asset.

Prior experience in technical support and / or physical security industry is an asset.

CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary.

Location

The Technical Support Department is in Mississauga, Ontario. Monday to Friday only.