IT Supervisor

IT Supervisor

Toronto

Full-time Permanent)

Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.

www.trooh.com

This is an exciting opportunity for a IT, Manger to join in a leadership role supporting their team in maintenance, configuration and reliable operation of computer systems and servers At Trooh, we are proud to be Great Place to Work Certified , reflecting our commitment to fostering an environment where our team members can thrive. In this role you will be responsible for providing leadership and hands-on expertise in desktop support, server infrastructure, cybersecurity, Microsoft administration, and other IT-related functions to limit disruptions to the business.

This position will also lead our Network Operations Centre (NOC) with monitoring, maintaining, and optimizing the network infrastructure of our digital signage screens across the United States. You will use our CMS and remote access applications (TeamViewer) to resolve all issues and proactively monitor and ensure successful deployment of digital content on our screens. You will play a critical role in ensuring the reliability, performance, and security of our network operations.

Accountabilities and Responsibilities

Internal IT

• Desktop support : answer, evaluate, and prioritize requests for assistance from internal users experiencing problems with hardware, software, networking and other computer related technologies. Ensure service level agreement targets are met and interactions are positive.
• Microsoft Administration : manage and administer Microsoft environments, including Active Directory, Exchange, and other Microsoft services ensuring proper licensing, updates, and compliance with Microsoft best practices.
• Server Infrastructure : oversee the maintenance of the server infrastructure, ensuring the availability, security, and optimal performance.
• Cybersecurity : develop, implement and maintain cybersecurity policies and practices to safeguard company data and systems; conduct regular security audits and vulnerability assessments.
• Vendor Management : manage relationships with IT vendors and service providers. Evaluate and select vendors, negotiate contracts, and ensure service delivery meets expectations.
• IT Policies : develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, etc.
• Documentation : maintain comprehensive documentation for IT systems, configurations, and procedures.
• Backup and Disaster Recovery : develop and maintain robust backup and disaster recovery plans to ensure business continuity in the event of system failures or unforeseen incidents.
• IT Compliance : ensure compliance with relevant IT regulations, industry standards, and data protection requirements.
• Budget Management : optimize IT expenditures while ensuring the delivery of high-quality services.

Network Operations Center

What you offer :

What a career at Trooh can offer you?

We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.

Trooh is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.