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Dispatcher

Dispatcher

EnviroTech MechanicalVancouver, BC, CAN
23 days ago
Salary
CA$26.00–CA$30.00 hourly
Job type
  • Quick Apply
Job description

Service Dispatcher

26 to $30 per hour

Enviro-Tech Mechanical Services is seeking an exceptional Service Dispatcher to schedule and deploy our growing and busy division of dedicated service technicians from our Burnaby office. The right candidate is energetic and team-oriented with a true understanding of customer service a mind for detail and organization.

Responsibilities

  • Dispatch requests for service to the appropriate technician based on factors such as Service Level Agreements (SLA's), skill set, location, security clearance, availability, training, specialization, etc.
  • Utilize ERP software to coordinate and track technicians to ensure route optimization.
  • Monitor and maintain Technician Daily Time Sheets and reconcile against service orders.
  • Monitor and follow up on work order progress to ensure timely completion.
  • Maintain communication with customers regarding service times and updates.
  • Maintain knowledge of warranty guidelines and develop relationships with manufacturing partners.
  • Monitor daily dispatch activity to identify escalations which require immediate attention.
  • Actively support customer service team.
  • Provide fleet management duties.

Qualifications

  • Minimum 1-year previous dispatch / scheduling experience in a comparable environment
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Strong computer skills in basic office required; ERP solutions preferred.

    • Why work for us?

  • Industry-leading compensation
  • Comprehensive group benefits and retirement savings program
  • Training and development opportunities
  • Industry leaders in Canada - you will be part of a growing, stable organization, that is the industry leader in Canada
  • Be part of a fun and collaborative team dedicated to the success of our business
  • Input and ideas are always accepted. Your opinion matters here

    • Our recruitment process :

    At Enviro-Tech we follow a standard recruitment process with each candidate we contact :

  • After completing your application through our career website or a job board, you will receive an email from Enviro-Tech, letting you know that we received your application.
  • Any emails you receive will come from one of these domains : @envirotechmechanical; @hfsgc.ca; @applicantemail.
  • If your application is being considered for further review, you will receive an email from one of our HR team to set up a telephone interview.
  • Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

    • We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

    Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

    Check out our website : envirotechmechanical

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