Product Manager

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values : questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect.

This Opportunity

We are excited to announce an exceptional opportunity for a dynamic individual to join our Innovative Product Support (IPS) team. Our team is composed of dedicated professionals committed to exceeding expectations through the development and enhancement of cutting-edge products for Opus and our clients. We strive to deliver unparalleled service within a well-organized, transparent framework, focusing on maximizing return on investment.

In this role, you will manage the development of internal product applications. You will lead comprehensive project management tasks, including but not limited to : creating process workflows, gathering project requirements, designing database objects, collaborating with developers, overseeing testing and deployment, and communicating progress to stakeholders.

Your primary responsibilities will include :

• Collaborate with cross-functional teams, including Development and Operations teams, to deliver high-quality product applications.
• Translate business requirements and goals into detailed user stories, technical requirements and quality assurance testing.
• Manage the product lifecycle from concept to launch, ensuring timely and successful delivery.
• Creating and maintaining database objects for application development and management information reporting using MySQL.
• Providing stakeholders with real-time status updates, progress summaries, and communicating delivery timelines proactively.
• Resolving escalated issues related to tools and applications by coordinating with developers, business users, product owners, and support teams as needed.
• Maintaining comprehensive documentation of assigned product applications on ticketing procedures, technical guides, and user guides.
• Proactively identify and mitigate risks associated with assigned product’s development and deployment.
• Utilizing diverse technologies, including (but not limited to) Python, HTML, JavaScript, VBA, MYSQL, and SQL Server, to develop solutions that address operational issues.
• Continuously challenging the status quo and seeking process improvements

A Little About You