Field Service Technician

Job Title : Field Service Technician

Start date : ASAP

Location : North Shore, Montreal traveling 50 to 75-km range

Pay rate : $24.00 + $0.55 / km

Shift Schedule : 40 hours - 4 x 10 hour shifts, Friday, Saturday, Sunday, Monday - Service Coverage may vary

• Techs will be trained on the job; depending on how well they pick it up, it could be 2-3 weeks.

Overview :

Join our client’s dynamic service team for this field service position.  Depending on your assigned territory, you will provide services, repairs and technical maintenance for ATMs, retail POS equipment, Electric Vehicle Charging (EVC), locksmithing, plus related PC peripherals on customer premises.  Our client also provides on-the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

Responsibilities :

Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.).

Electromechanical repair.

Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing

locks)

Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

Inspecting products for correct operation resolving noted issues and escalating according to established

procedures

Prioritizing and planning service calls

Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory

Contacting the customer with the estimated time of arrival

Working with customers to ensure satisfaction with service delivery and understanding of product functionality

Following key / alarm / combination control processes in assigned area of responsibility

Qualifications :

Diploma / Degree in Computer Science, Electrical / Mechanical Engineering, OR related field of study

Must be fluent in French

Ability to communicate (verbal and written)

Up to a year of related experience (but previous experience in ATMs or similar equipment is always a plus).

Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000.

Amazing flexibility and a positive attitude.

Your team in mind, even when you must work solo.