ServiceNow Architect

Servicenow Architect

Position Description

At CGI, we partner with our clients to cultivate good ideas into great outcomes. With deep technical expertise and pragmatic program leadership, CGI works with clients to Enable Innovation and Build Great Things.

As a Senior ServiceNow Designer / Architect, you’ll responsible for the holistic design, direction and strategy of the enterprise ServiceNow platform. You will provide a technology direction, thought leadership and technical vision for the platform

Your future duties and responsibilities

Create, maintain and communicate the Enterprise ServiceNow architecture and best practices

Communicate with clients in both technical and non-technical terms with an ability to understand and articulate business requirements and provide advice and guidance on suitable solutions

Identify best-in-class ServiceNow capabilities that achieve business strategy; identify and communicate resulting future needs and opportunities

Lead and advise on the design of innovative solutions

Maintain a thorough understanding of the platform's technical and business architectures, implementation state, revision history and interdependencies

ITSM, ITOM, SecOps modules of ServiceNow (including Service Portal, Incident, Problem, Change, Request, Event Management, CMDB, Asset Management, etc.)

Creating and modifying workflows using Flow Designer and Workflow editor

Working on integration of other tools with ServiceNow using APIs, REST, SOAP, workflows, OOTB integrations, etc.

Deep knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes, operations and procedures.

Assuring quality, security and compliance requirements are met for supported area.

Adapting to change quickly and adjusting work accordingly in a positive manner.

Being flexible and thriving in an evolving environment.

Required qualifications to be successful in this role

Bachelor's degree in a technical field such as Computer Science, Computer Engineering, or related fields is required.

Excellent knowledge of ServiceNow best practices and ongoing knowledge of ServiceNow roadmap and latest feature / functionality

Complete understanding of the Agile approach

Deep industry and best practice knowledge (ITIL) and proven expertise in ITSM implementation and improvement

5+ years of experience in enterprise IT implementations

5+ years of experience with IT architecture, Design principles, database architecture and relational databases

3+ years experience in implementing ServiceNow (specifically ITSM, ITOM, ITBM, as well as expertise in integrations and CMDB)

experience creating and implementing strategic plans and roadmaps for enterprise-wide business initiatives

demonstrated hands-on experience in ServiceNow Development

Deep knowledge and experience in the implementation of CMDB in ServiceNow.

ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)

Experience with Agile and Waterfall in a large organization

Keen at problem-solving, excellent at communicating (both written and oral) and have strong interpersonal skills

Experience working in a team-oriented, collaborative environment.

Proactive and take the initiative to make decisions, identify and recommend improvements when required.