Manager, Ticket Sales & Service

Join the newest addition to the WNBA family as we bring professional women’s basketball to Canada! The Toronto Tempo is the WNBA’s 14th franchise and first Canadian team set to tip off in May 2026. We are a team that unites and inspires everyone through our core values of integrity, growth, and joy. Our team is dedicated to fostering a culture of excellence both on and off the court. We are committed to empowering our players, engaging our fans, and making a positive impact in our community. We are seeking a dynamic and experienced Manager, Ticket Sales & Service reporting to the Director, Ticket Sales & Strategy to join our team and drive our team’s ticket sales.Job Summary : The Manager, Ticket Sales & Service will be responsible for executing and managing the sales strategy for ticketing of all Toronto Tempo games and events. This individual will drive ticket sales, oversee a sales team, and develop initiatives to maximize capacity and increase revenue. This role will see success through open collaboration with different internal departments and by selling out our venues consistently throughout the year.Job Duties and Responsibilities : Ticket Sales Strategy & Execution Manage the daily sales activities and performance of the ticket sales team and alignment with rep KPIs and activity metrics.Support the development and execution of comprehensive membership and group strategies to deliver on revenue and sell through targets.Work alongside the Director, Ticket Sales & Strategy to develop and execute the season membership value proposition and execution of annual engagement strategy.Create and execute special promotions and differentiated experiences to achieve group sales targets.Propose recommendations for innovative ways of connecting members within community objectives of the Toronto Tempo.Customer Service & Member ExperienceCollaborate with internal marketing team to ensure clear member communication on how to make the most out of their member benefits and access to their tickets.Execute events throughout the year to engage with members to establish high levels of customer satisfaction.First point of contact for customer escalations and resolution to ensure all ticketing issues are addressed in a timely and professional manner.Create annual satisfaction survey for members to gain insights on overall customer experience.Propose and execute recommendations for improved customer experience and satisfaction based on fan feedback.Expectation of attending all home games during the season.Leadership & CoachingLead, manage and motivate a team of sales representatives to meet or exceed sales targets.Foster a positive, collaborative and inclusive team culture.Provide regular coaching and feedback to individual team members and identify skill gaps and personalized training to improve effectiveness.Reporting & Budget ManagementDeliver on ticket sales budgets and revenue forecast, staying within targeted operating costs.Support Director, Ticket Sales & Strategy with preparation of regular reports for senior leadership on sales performance and membership ticket utilization metrics.Develop sales strategies leveraging sales data and market trends to make informed business recommendations. Cross-Functional Collaboration Collaborate with the marketing and sponsorship teams to ensure alignment of sales efforts with broader team initiatives.Qualifications / Requirements : Bachelor’s degree in Business, Marketing, Sports Management, or a related field.5+ years proven experience in ticket sales or revenue generation in the sports or entertainment industry, preferably with professional sports. Proven track record of successfully managing a ticket sales team and meeting or exceeding revenue targets. Strong understanding of ticketing systems and technology, such as Ticketmaster, AXS, or similar platforms. Strong leadership skills with the ability to motivate, inspire, and develop a team. Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships with internal and external stakeholders. High level of organizational and analytical skills, with the ability to manage multiple priorities and projects simultaneously. Passion for women's sports and a commitment to creating an exceptional fan experience. Required Key Competencies : Confidentiality – ability to keep confidentiality and to practice discretion.Adaptability – flexible in the face of change, maintains a positive demeanor, can handle conflicting priorities without loss of composure.Organization – can plan and schedule activities and workload optimally.Proactivity – can foresee multiple outcomes and acts to prevent problems.Communication– listening skills, oral and written verbal skills; telephone and email.Service Driven – interacts positively with executives, clients, customers, guests, and peers. Business Acumen – understands the business needs of the end users and uses this understanding to anticipate needs.Team Player - handles responsibilities well as part of a group and when solely responsible for a task or outcome.Judgement - able to make reasonable decisions as needed in the absence of direction, refers problems / issues to another appropriate person in a timely manner, can be trusted to work without constant or direct supervision.Why Join Us : Be a part of the historic launch of the first WNBA team in Canada.Work in a dynamic and supportive environment with opportunities for growth and development.Competitive salary and benefits package.Opportunity to make a significant impact on the growth of women’s sports in Canada.How to Apply : Please submit your resume, cover letter, and any relevant portfolio materials via LinkedIn. We are accepting applications until Tuesday February 18th, 2025 at 9 : 00 AM EST.Toronto Tempo is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected status, gender identity or any other factor protected by applicable laws.