Collections Agent - Bilingual Mandarin

Do you have at least 2 years of experience in Collections and Customer Service? Can you read, write, and speak fluently in both English and Mandarin? Do you thrive in a fast-paced, metrics-driven environment? If the answer is YES! we want to hear from you!

Reporting to the Collections Team Leader, the successful incumbent is responsible for the collection of past due accounts. The successful candidate will manage an assigned list of past-due accounts and work to establish an outcome that will cure delinquency. They will collect past due amounts professionally and courteously with specific emphasis of fulfilling the company value of maintaining and building Customer Focus.

Position : Collections Agent - Bilingual Mandarin and English

Employment Type : Contract (12 months)

Start Date : ASAP

Salary : $24 / hr

Location : Mississauga, ON. (Hybrid, 2 days in office per week)

Hours : Monday - Friday, 8 : 30 am - 5 : 15 pm

Advantages

• Work with one of the top luxury car brands 12 month Contract
• Long term contract opportunity
• Located in Mississauga, near the airport (transit accessible)
• Hybrid work environment

Responsibilities

• Work the queue appropriately and ensure the proper individuals are informed of issues when needed. Make sure accounts are followed up on within the proper time frame until resolution.
• Ensure high risk accounts are monitored and are escalated when needed.
• Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.
• Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments and closures as related to repossessed accounts.
• Provide support to other team members in the department and communicate / work with other departments to resolve matters.
• Working with Team Leader and other team members to improve on existing processes, and uncover ways to more efficiently manage the department.

Qualifications

• MUST be able to speak, write and read Mandarin
• Experience using "We Chat" App is an asset and highly preferred
• Previous experience working in Customer Service or Retail
• Strong analytical, problem solving, analysis and PC skills.
• Propensity to integrate information from a variety of sources with varied levels of complexity.
• Strong attention to detail and demonstrate a capacity to adapt to change quickly.

Summary

If you are interested in the position, please apply online today. We thank all interested applicants in advance, but only successful candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.