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Banking Centre Sales and Service Representative

Banking Centre Sales and Service Representative

CWBGrande Prairie, AB, Canada
9 days ago
Job description

At CWB , a subsidiary of National Bank, we striv e to build value for the people who choose us every day : our people, our clients and our investors. We do this by :

  • Putting people first and building relationships with intention
  • Seeking out and embracing new ideas
  • Believing that how we do things is as important as what we do

Banking Centre Sales and Service Representative

Roles Specifications

Location | Grande Prairie, AB

CWB Bank

Where talent thrives and careers soar. Live your ambitions.

CWB, a subsidiary of National Bank, is on a mission to be a full-service bank for business owners in Canada. Through partnership, agility, and empowerment our teams are rooted in hard work and proactive thinking, providing the tools, services and expertise our clients rely on.

Ready to take your banking career to the next level? Join us and experience a workplace where your skills, drive, and innovation can truly shine.

Your role

The primary focus of the Banking Centre Sales Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Successful incumbent

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

  • Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.
  • Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
  • Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
  • Exercising your financial smarts - helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
  • Learning and expanding your knowledge in a way that contributes to your branch's success.
  • Spreading positive vibes and collaborating with a team you're proud to be a part of.

    • Skills

  • People first approach. You are all about people. Be it your clients or your colleagues - you like communicating and connecting with others to provide solutions and build real, lasting relationships.
  • Business focused. You're able to see the bigger picture. Your client focus allows you to anticipate clients' needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
  • Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
  • Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
  • Accurate. You're very detail oriented. Accuracy is a practiced skill of yours and doesn't diminish in a fast-paced, changing environment.
  • Knowledge seeking & growth minded. You're a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
  • Technologically sound. You're computer savvy - enough to move around MS Office Suite and other programs with ease.

    • Foundational knowledge and experience to grow from

  • Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

    • Your benefits

    In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

    • These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family."

    Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

    We're putting people first

    We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people."" Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,"and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees."

    We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

    Come live your ambitions with us!

    As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

    Closing Date :

  • Position closes at 12 : 01am on the close date identified below.

    • 02 / 24 / 2025