Customer service advisor

MissionThe art of customer service : your domain of excellence!As the primary point of contact for our clients, you will play a key role within our team. With your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B clientele.This position will not only allow you to contribute to customer satisfaction but also support sales growth and enhance Soucy's brand recognition. It's a strategic opportunity that makes you a major player in our collective success!In this role, you will have the opportunity to : Learn and master the full range of products and services offered to effectively support internal and external customers.Take charge of analyzing and processing complex orders.Ensure efficient follow-up on customer merchandise returns according to internal procedures.Initiate non-compliance requests related to customer orders and contribute to finding permanent solutions.Analyze and prepare inter-warehouse merchandise transfers.Analyze and determine safety stock levels as well as order forecasts.Analyze the product life cycle and ensure the availability of service parts.Assist and support warehouse clerks in the United States.Participate in various committees and meetings regarding customer issues, orders, product performance within the network, and technical matters.Contribute to the continuous improvement of processes and take charge of special projects.Create and update technical documentation to support operations.Assist and participate as needed in the annual inventory count.Assist and substitute team members in the service department when necessary, with tasks such as : Processing and following up on customer ordersLeading customer issue and order review meetingsHandling and reviewing warranty claimsManaging and following up on technical cases between customers and internal teamsContribute to achieving departmental objectives by performing any other related tasks.ProfileWith the following skills and qualities, you will thrive in this role : DEP in mechanics, DEP in parts consulting and sales for motorized equipment, supply management, logistics, or any other relevant training and / or equivalent experience5 years of experience in a similar roleAnd these strengths will enhance your impact : Excellent interpersonal skills, a customer-oriented attitude, and strong team spiritStrong organizational skills and attention to detailRecognized analytical mindset and problem-solving abilitiesAutonomy and initiative to take on assignments and ensure follow-upAbility to quickly adapt to changing priorities and tasksBilingual, both spoken and written.- Strong ability to read technical documents and quickly master the operation of various mechanical systems and componentsProficiency with digital tools (Outlook, Excel, Word, Teams)Knowledge of agricultural mechanics (an asset)Familiarity with the agricultural sector or agricultural machinery (an asset)Experience with ERP and CRM systems (SAP and Salesforce are a plus)Benefits designed to take you further!A flexible program tailored to your needs (flexible hours, compressed schedule, remote work, and more)Group insurance plans that adapt to your realityAn employer-matching RRSP to keep your finances on trackAn Employee and Family Assistance Program (EFAP) and access to telemedicine services for support when neededA $2,000 referral bonus to help you choose hardworking colleagues like yourselfAnd even further!A healthy work-life balance with paid leave for illness, personal needs, or family reasonsSocial activities to connect with your colleaguesSupport for your development to help you grow in your careerA safe and healthy work environment, with a wellness committee dedicated to your daily well-beingDiscounts on our Kimpex products to fuel your passion for motorsportsAre you passionate about customer satisfaction? We want to meet you! Send us your application today.