Claims Adjuster II, Auto

JOB DESCRIPTION

About the role

At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As an Claims Representative II, Auto, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the process to get them back on track quickly and efficiently.

If you are passionate about helping others and thrive in a fast paced, diverse & inclusive environment, where you will be supported and encourage to grow your skills, then this is an opportunity for you! We are looking for creative and customer-driven individuals, with 1+ years of Auto Adjusting experience to join our growing team.

What you will do here :

• Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner
• Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity.
• Maintain meaningful and timely communication with the customer via text, email and telephone
• Identify process improvements, provide solutions and / recommendations to improve efficiencies and drive change to ensure effortless customer experiences
• Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to, legislative changes to auto coverage within in each provincial jurisdiction
• Adapt quickly to new & enhanced system / IT technologies or process improvements

What you bring to the table :

Our team operates in a partial queue system, balancing time between managing new claims and progressing existing cases to resolution. Our core business hours are Monday through Friday, from 8 : 00 AM to 6 : 00 PM MST. You will be scheduled shifts within these hours, totaling a 35-hour workweek.

LI-Claims #LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.