Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules :
We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob Description
MISSION
The Coordinator, Site Experience is responsible for supporting the Site team in delivering an exceptional ecommerce experience driven by data through the bringing together of rich assortments, curated product stories, search, navigation, compelling promotions and decision support.
KEY PERFORMANCE METRICS
Site metrics : Traffic, Conversion, AOV, Revenue.Engagement metrics around browse, inspiration, navigation, recommendations, content etc.Other metrics as needed.KEY ACCOUNTABILITIES
Functional
Support site content needs and merchandising of select vertical / campaigns, driven by : monitoring of key metrics; merchandising activity and plan; category trends, new & hot product releases, current events and newsworthy media / trends; integration with overall retail merchandising / marketing planning; and inventory levels / availabilitySupport day-to-day merchandising programs, execute multi-channel integration and strategy to achieve business objectivesSupport with day to day tasks across various pods, including search tagging, hand merchandising, list maintenance, promo build supportAssist with key holiday programs across indigo.ca, including supporting the French site, gifting campaigns, promotion execution and general merchandise verticals.Assist in SEO Optimization : Add meta data, SEO copy, and other content to site experiencesAct as an advocate for the customer by placing them at the forefront of all decision-making and design processesAssist in the development and execution and / or placement of category-related and other promotional online bannersProactively identify and anticipate customer expectations and needsEmbrace and seek out technology that creates high tech and high touch solutions for Indigo’s customersChallenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve themPeople
Collaborate with others to create flexible and interactive solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedbackCultural
Model Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and / or the organizationSCOPE
Reports to : Site Marketing
Manager once Removed (MOR) : Sr. Director, Digital Marketing & eCommerce
KEY RELATIONSHIPS
Internal :
Merchant Teams (General Merchandise)Creative Studio TeamDigital Production TeamDigital Onboarding TeamEditorial TeamTranslation TeamDigital Product TeamExternal :
Vendors / Suppliers / PublishersQualifications
Competencies / Skills / Attributes
Completed College / University education program in business or a related fieldMin. 1 years’ work experience in a related field, with a passion for retailKnowledge and proficiency with ecommerce platforms & systems (Shopify, Salesforce Commerce Cloud, Page Designer)Tech savvy with the ability to learn and adapt to new tools quicklyAdvanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)Customer focused with the ability to manage multiple priorities while delivering resultsStrong organization skills with a high attention to detailTrue belief in teamwork and ability to understand the impact of one’s actions on another team, individual or processWorks proficiently under condensed timelinesSelf-sufficient and has a strong sense of initiativeOther (travel, Bilingual, etc.)
Bilingualism in English / French would be an assetAdditional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
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