Learning And Development Specialist

We are looking for a Learning and Engagement Specialist. This role suits a highly organized individual that can stay calm under pressure, is a strong communicator and someone who is familiar with the effects of fundamental changes on business area functions. This individual will be responsible to engage application and site stakeholders with sensitivity to discuss, plan for, and manage high impactful changes. Stakeholder groups are complex, and a flexible approach may be necessary to drive program / projects forward. It is important to note needed skillsets and responsibilities often change during the phased delivery of projects.

The role calls for business / stakeholder management skills, and a broad understanding of core business processes including application management, vendor management, support risk management, change management and technology integration. Proven professional experience in similar roles and the ability to bring together the various / disparate members from stakeholder groups is crucial.

Specific Qualifications or Experience Required :

• A level of education, training and experience equivalent to a degree / certificate in Education, Human Resources, Communication, Business Administration, or a related discipline
• 3+ years working as a training / engagement specialist, creating and executing training plans, evaluating change impacts through comprehensive metrics, skilled in process reengineering and workflow transition
• Demonstrated capability to work with Senior Management Team and Executives
• Previous experience in the Health and Public Services sectors is highly desired
• Previous experience in the AWS, Amazon Connect and / or Genesys
• Experience with Addie / SAM methodologies and tools such as Moodle, Captivate and / or Articulate
• Experienced in adapting, developing, facilitating and evaluating high quality, interactive blended learning solutions
• Demonstrable knowledge of the principles of instructional design
• Experience creating content and resource for use on multiple devices