Job Description
Nous sommes actuellement à la recherche d’un analyste au support applicatif pour un de nos clients. Il s'agit d'un éditeur logiciel international.
En tant que membre de l'équipe de soutien à l'application, vous avez une connaissance approfondie des produits. Vous serez chargé de fournir un support professionnel (niveau 2) efficace et de haute qualité à la clientèle croissante.
Vous serez chargé de résoudre les tickets de support, tout en assurant un suivi dédié et personnalisé de tous les comptes.
En outre, vous travaillerez avec les équipes de développement pour faire remonter les problèmes et comprendre les nouvelles fonctionnalités avant qu'elles ne soient mises à la disposition des clients.
Ce rôle permettra d'améliorer continuellement les logiciels et d'assurer un soutien sans faille à nos clients.
As a member of the application support team, you will have extensive product knowledge. You will be responsible for providing high quality and efficient professional (Level 2) support to the growing customer base.
You will be responsible for resolving support tickets, while providing dedicated and personalized follow up to all accounts.
In addition, you will work with the development teams to escalate issues and understand new features before they are released to customers.
This role will ensure continuous software improvements and seamless support for our customers.
Requirements
Exigences :
Bonne connaissance de Linux
Bonne connaissance de Script Shell
Bonne connaissance de systèmes de surveillance (ex. : Nagios)
Bonne connaissance de l'administration de sites web et des back ups.
Bonne connaissance de l'administration des réseaux et des pare-feux.
Connaissance d'un outil de ticketingBilinguisme : Français et anglais
Requirements :
Good knowledge of Linux
Good knowledge of Script Shell
Good knowledge of monitoring systems (e.g. Nagios)
Good knowledge of web site administration and back ups.
Good knowledge of network administration and firewalls.
Knowledge of a ticketing tool.Bilingualism : French and English
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