Remote Bilingual Customer Service Representative (Spanish / English)

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters.

A Career at NTT Data Means :

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.

Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? We’re glad you asked!

All equipment required for you to be successful in your role

Virtual paid training

Comprehensive benefits package (medical, vision, and dental)

Employee Assistance Program

RRSP program options

Short- and Long-Term Disability options

Rewards and Recognition programs

Internal career advancement opportunities

Position Overview :

As a bilingual (Spanish / English) Customer Service Representative, you will be a vital part of our team, serving as the welcoming first point of contact for our customers. We are looking for enthusiastic individuals who thrive on solving customer issues and answering questions, all while delivering exceptional service with genuine care and consideration. If you are passionate about creating enjoyable and memorable customer experiences, we want you on our team!

Position : Customer Service Representative

Position Status : Full Time – Work from Home

Hours of Work : Monday-Sunday (Rotational shifts)

Rate of Pay : $20.00 / HR (English / Spanish)

Responsibilities :

Provide top-notch service by accurately assessing customer needs and recommending appropriate solutions with sound judgment.

Fulfill customer requests and address inquiries or complaints with attentive care and a consistently professional approach.

Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

Accurately document each interaction, ensuring all details are captured. Wrap up by updating call history, sending messages to relevant third parties when needed, and initiating necessary customer fulfillment, all while maintaining a seamless and efficient process.

Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements :

Bilingual (Spanish / English) is required.

Strong and developed oral and written communication skills, including typing, spelling, and grammar.

Demonstrated ability to implement change efforts.

Ability to learn new skills / concepts and apply this knowledge quickly and accurately.

Advanced knowledge of PCs and familiarity with system navigation.

Maintain a positive attitude and demonstrate the ability to get along with others through a professional, empathetic, and naturally caring conversational style.

Resolve complex and sensitive customer complaints and inquiries professionally, following company policies, values, and best practices.

Ability to work all required shifts.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. Because here YOU can.

BIND