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Desk Side Support – L2

Desk Side Support – L2

VDart IncQC, Canada
8 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role : Desk Side Support L2 Position

Location : La Tuque, Quebec G9X 3P8, Canada (Onsite )

Mode : Contract

Must have : -

French speaking mandatory

Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Skillset

  • Ability to perform On-Call Support during Off-Office hours (5 : 00 PM to 8 : 00 AM), Sat / Sun and Public Holiday in case of P1 / P2 Ticket or any scheduled activity. (Overtime will be taken care).
  • Travel to the Near By Site in case of a need (Mileage will be taken care).
  • Work from Office Daily (No WFH)
  • Ability to disconnect / reconnect computer workstations, peripherals, and phone equipment
  • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
  • Safely move equipment point to point using wheeled carts and vehicles
  • IMACD & Asset Inventory experience
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost, SCCM, etc
  • Delivery and setup of PC equipment to end-users.
  • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
  • Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
  • Demonstrated proficiency in Microsoft OS and Microsoft application.
  • Demonstrated proficiency for installation of desktop software and troubleshoot
  • Working knowledge of Microsoft Active Directory and GPO
  • Strong customer service skills
  • Strong troubleshooting skills
  • Significant, demonstrated experience with Microsoft Windows operating systems

Clients : Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

  • Servers : 2012, 2008 r2, 2008, 2003, 2000
  • Functionally capable with Apple OS X
  • Advanced troubleshooting skills with hard drive encryption software
  • Advanced level skills in the Microsoft Office Suite :

    • Word, Excel, PowerPoint, Outlook configuration issues with Exchange

  • Strong client-side remote access troubleshooting skills
  • Demonstrate strong skills supporting printers in an enterprise environment
  • Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
  • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
  • Strong software installation and support skills
  • Disciplined, systematic problem solving skills required