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Service manager

Service manager

Le Groupe JLD-LaguëSainte-Agathe-des-Monts, QC, Canada
15 days ago
Job type
  • Full-time
Job description

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

YOU LOVE TO :

  • Manage on a daily basis operations of the after-sales department by complying with the annual business plan, in order to maximize profitability goals of the department,
  • Supervise the work team, ensure they are trained, ensure performance assessments and is in charge of hiring high-quality personnel,
  • Measure and analyze performance and productivity standards for workshop and road technicians, according to annual objectives of the department,
  • Maintain high-quality after-sales services for both internal and external clients,
  • Draft annually a business plan that aims to increase the volume of sales for the service department,
  • Serve clients with enthusiasm and meet their needs by carrying out various searches,
  • Periodically visit clients, so as to maintain good business relationships and to be up-to-date with the needs of the latter,
  • Make sure all the department tools and equipment are available and maintained in good working condition at all times and annually recommend the purchase of tools and equipment,
  • At all times, comply with the standards and policies regarding health and safety in the workplace.

YOU HAVE IDEALLY :

  • A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
  • Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,
  • Mechanics is your calling,
  • You are passionate about agriculture, business or the industrial field,
  • Bilingual (French and English) for some stores,
  • Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service!

    • WE OFFER :

  • Monthly and annual bonus plan based on the department results
  • Group insurance after 3 months of seniority;
  • RRSP with employer participation after 3 months of seniority;
  • A cellphone and a laptop;
  • Workwear provided by the employer;
  • Corporate discounts for our employees and your family
  • Ongoing training for our employees offered by our in-house trainer and by John Deere

    • Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario!

    Welcome to our JLD-Laguë family!