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Remote – Canada Post Representative - Bilingual

Remote – Canada Post Representative - Bilingual

Nordia Inc.Laval, QC, CA
2 days ago
Salary
CA$19.15 hourly
Job type
  • Full-time
  • Remote
Job description

Remote – Canada Post Representative - Bilingual

Job Locations CA-QC-Laval ID 2025-4469 Category Customer Service / Sales

Overview

Every day, thousands of Nordia representatives deliver solutions and build trust with our professional partners' clients across Canada. Joining our bilingual Canada Post Representatives team, can be the opportunity for you to work from the comfort of your home for this prestigious Crown corporation. Putting forward your excellent customer service skills, you’ll play a key role in creating a positive customer experience through phone call assistance.

The perks of the position :

  • Salary of $19.15 / hour after training – Plus a bonus for weekend work when applicable;
  • Fully-paid training;
  • Work from the comfort of your home (equipment provided);
  • Full benefits package after six months, including : a comprehensive insurance (medical, dental and life); additional RRSP contributions; significant discounts on insurance.
  • Progression – as you gain experience, you will have the opportunity to move to more advanced roles.

Responsibilities

Responsibilities :

  • Your empathy and problem-solving attitude enable you to provide customers with first-class assistance regarding various requests : delivery status, redirected mail, rates, and general inquiries;
  • Most of the time, you engage with Canada Post customers through dynamic and courteous phone calls.

    • Qualifications

    Qualifications :

  • Eligibility criteria : Be available to work 5 days up to 40 hours per week : Monday to Friday between 7 : 00 am and 11 : 00 pm – Saturday to Sunday between 9 : 00 am and 9 : 00 pm.Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space; Bilingual (French and English) – you will need to interact with French and English-speaking customers in Canada. Answering customers in English will be required around 80% of the time.You must have a dedicated space and not be disturbed during your shift.
  • Excellent communication skills (written and spoken);
  • You're a tech-savvy multitasker;
  • Having previous customer service experience is a strong asset!

    • Training start date : March 24th

    Why Nordia?

    People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry.

    According to the most recent internal survey, the team members confirm it : 84% of Nordia’s employees would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

    Want to know more about our career opportunities and what makes Nordia the best place to work? to learn more!

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