Junior Associate Director Investor Operations
MUFG Investor ServicesHalifax, Nova Scotia, Canada16 days ago
Job descriptionA Diploma or Bachelors degree preferably in a business related field or related experience 3 years experience in financial services fund administration asset management banking or client service A demonstratable ability to problem solve complex issues and provide guidance assistance and training would be expected. Existing client / customer service experience would be ideal Knowledge of Investor Services processes and related functionalities Demonstrated business logic and risk adverse approach to processes. Demonstrated team leadership experience in Investor Services fund administration or relevant industry Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset. A postsecondary education with a concentration in finance accounting or related fields. Strong computer skills with working knowledge of Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset. A basic understanding of fund administration industry. A strong understanding of global payment processes and familiarity with payment systems and online banking platforms Knowledge of Swift Payment processing including payment formatting and field definitions a distinct advantage. Experience of implementing process improvements is advantageous
Reporting to the Associate Director Investor Operations you will :
- Manage and guide any direct reports in daily deliverables while ensuring adherence to company and department policies and procedures relating to investor registration dealing reporting and cash.
- Be a main contact for daily client inquiries and deliverables covered by your reporting lines ensure resources are allocated to complete deliverables within Service level agreements
- Support management in addressing any sensitive or escalated queries / concerns from Clients Investors Fund Managers or internal MUFG Departments following a highquality standard
- Support any direct reports with training and guide individual performance and development with guidance and support of the manager through regular one to one meetings regular performance discussions career coaching and development as requested annual performance reviews following company standards. Foster a professional environment of encouraging personal and professional development.
- Ensure regular communications such as checkin meetings / calls with direct reports encouraging team work support and a positive team culture
- Support management with driving department initiatives projects risk mitigation
- Support Investor Operations projects within your team encouraging participation constructive feedback and idea generation from the team members
- Support and Promote MUFGs core values of Trust Challenge & Empowerment Passion for Clients and Openness and Honesty
LIHybrid
Qualifications : You Have :
Additional Information :
You Have :
Remote Work : Employment Type :
Fulltime
Key Skills
Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms
Vacancy : 1