Slot Supervisor - FT

Position Summary

Under the general supervision of the Manager, Slot Operations or the Manager, Slots & Guest Services, this position is responsible for interacting and dealing with customer and team member inquiries related to t he operation of machine gaming in our casino. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
• Motivating, Developing and Supervising Slot Attendants on the floor
• Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication a nd a team concept
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Reporting issues to the Slot Shift Manager
• Signing jackpots and cancelled credits
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
• Actively seeking out and addressing customer needs and machine problems
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions
• Working in compliance with internal controls, company policies and procedures and / or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

Work Environment Considerations