Service Worker - Hotel (Auxiliary)

Job Summary

Hotel Housekeepers participate as a member of the housekeeping unit in carrying out hotel cleaning services at hotel style properties. This position is responsible for ensuring that guest rooms are cleaned ensuring (the highest quality of service delivery). This position is required to observe safe working conditions and habits. May be assigned a day, evening or night shift any day of the week. Works from oral and written instructions, schedules and specific requirements which may be of a daily and periodic nature.

Organizational Status

Reports to Assistant Housekeeping Supervisor, or Building Service Manager. Acts as a member of the Facilities and Building Services team; this position is dedicated to the needs of the guests and customers; presents in a professional and guest service-focused manner.

Work Performed

Acts as a key point of contact for addressing guest requests and problems. Demonstrates a high level of customer service etiquette, judgement, special hotel protocols and skills.

Anticipates and identifies guest needs, takes ownership of guest requests, and liaises with different parties to recommend actions and ensure follow up according to the hotel protocols.

Ensures all guests are welcomed and served in a courteous and professional manner executing all elements of the hotel s protocols during the process.

Carries out guest room service duties, such as, making and remaking beds, changing linen and returning soiled or clean linen to designated areas; replenishing supplies of soap, toilet paper, toweling, linen and other housekeeping items, collecting waste and removing to designated areas; rearranging furnishings and moving small furniture items within the confines of the suite or floor.

Carries out a variety of cleaning duties, such as, dusting, mopping, sweeping, vacuuming and washing of walls, floors, glass, shower stalls, bath tubs, sinks, counter tops, cupboards, cabinets, appliances, vent exteriors, furniture in designated areas, as assigned.

Reports maintenance requirements and repairs and turns in lost and found items to supervisor.

Ensures that the workplace is safe and follows safe work practices.

Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error / Judgement

Makes decisions related to the sequence of duties and response to client requirements; inappropriate decisions may impair customer satisfaction and business reputation.

Supervision Received

Works autonomously under general supervision, and from oral and written instructions and in accordance with established procedures.

Supervision Given

None.

Minimum Qualifications

High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

High School graduation1 year relevant experience the equivalent combination of education and experience. Previous housekeeping experience working in Hotels preferred.