Customer Service Agent

FOR OUR SISTER COMPANY, BARRETTE OUTDOOR LIVING, IN GRANBY...

We care about your health and your future :

• Competitive compensation
• Complete group insurance coverage (medical, dental, vision, STD, LTD, etc) : premiums paid by Employer (except LTD paid by the employee)
• Employee and Family Assistance Program (PAEF) + Telemedecine
• Group RRSP : Matching plan up to a maximum of 5% (as soon as you are hired)
• Personal Leave - two (2) days / year - Product discounts
• Vacation : we recognize your work experience
• On-site free parking

Would you like to work in an organization that puts its employees first, that is committed to supporting you in your professional development? Do you want to pursue your career in a company that continues to grow? This position is for you.

OPPORTUNITY : CUSTOMER SERVICE AGENT

If you are a dynamic person, who likes to accomplish various tasks and are a team player, we invite you to read the description below and send us your application.

Reporting to the Operations Manager, the person will mainly assume the following tasks :

Respond to price and inventory availability inquiries

Respond to consumers inquiries on our customers websites

Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)

Review customers requests upon invoicing issues in order to resolve

Skills required :

Essential - Perfectly bilingual

Essential - Customer service experience

Essential – Proficient in Microsoft Office (word / Excel) and Outlook

Essential – High school diploma

Asset Experience in a large retail and distribution and EDI company

Asset- Education or experience in Logistics transport

Asset- Knowledge of SAP and EDI systems

Abilities :

Good written and grammar skills in both French and English

Customer oriented and great communication skills

Dynamic and Strong team spirit

Organized and good management of priorities