Merchant Assistant

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules :

We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

The Merchant Assistant for General Merchandise plays a key role in ensuring the smooth operation of the general merchandise business. This includes managing product data and administration, as well as facilitating effective communication regarding product availability and seasonal intent.

Key responsibilities include timely collecting, enhancing, and distributing product data while ensuring that it meets Indigo’s standards and satisfies the needs of both internal and external customers. Additionally, this role provides support for assigned categories by assisting with administrative tasks, preparing for market launches, managing samples, communicating with vendors, and generating ad-hoc business analysis reports.

KEY PERFORMANCE METRICS

Timely and accurate article set up

Product data content accuracy and quality.

Online Product : time to site

Business partner satisfaction

KEY ACCOUNTABILITIES

Functional

Ensure data integrity and accuracy of general merchandise product data for all assigned SKUs (i.e. item creation, price management, product attributes)

Drive end-to-end digital process by communicating and collaborating with internal and external partners to acquire specified data, images / photography and copy

Complete article set up and enrichment all assigned SKUs, for retail product management and online selling

Work with suppliers and internal partners to enrich Indigo product data for online selling.

Complete edits and revisions to product data during product lifecycle, including de-listing and timely off-boarding

Support Category management teams with product sample management, weekly business reporting and ad-hoc category needs

Prepare weekly sales review, vendor performance, store sales and ad-hoc reporting, market research and other miscellaneous projects as needed

Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes.

Proactively identify and anticipate customer expectations and needs

Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers

Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

Collaborate with others to drive flexible and iterative solutions quickly and easily

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage other functions to get input

Encourage others to freely share their point of view and be open to feedback

Cultural

Role model Indigo’s guiding principles and convey a positive image in everything you do

Celebrate diversity of thought and have an open mindset

Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

Embrace, champion and influence change through your team and / or the organization

KEY RELATIONSHIPS

Internal :

Merchants

Supply Chain

Retail

Online

Creative

Master Data

External :

Vendors

Qualifications

Work Experience / Education / Certifications

Bachelor’s degree or college diploma in Business, commerce or related field

1-2 years’ experience in a retail environment preferred

Competencies / Skills / Attributes

High degree of proficiency in MS Office Suite (Excel), Outlook & Internet applications

Highly attentive to detail & accuracy in data entry

Comfortable with large lists of data / spreadsheets, and sometimes repetitive tasks

Proven ability to build productive business relationships with both internal and external partners

Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities

Effective communication skills

A natural problem solver who is analytical and creative

Other (travel, Bilingual, etc.)

Bilingualism in English / French would be an asset

Additional information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

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