Bloom Recruitment is in search of an experienced IT Support Specialist to join our client's team as soon as possible.
Our client is a dynamic and rapidly expanding Managed Service Provider with over a decade of excellence. They deliver comprehensive IT solutions to a diverse clientele across Canada, ensuring businesses run smoothly and efficiently.
Their success is driven by their core values :
- Passionate : Bringing energy and enthusiasm to exceed expectations.
- Driven : Relentlessly pursuing excellence and going above and beyond.
- Growth-Oriented : Seeking opportunities for learning and development.
- Accountable : Taking ownership of responsibilities and results.
- Innovative : Embracing creativity to provide the best solutions.
- Trusted : Building trust through reliability and transparency.
- Strategic : Thinking ahead for long-term success.
POSITION SUMMARY :
We are seeking a skilled IT Support Specialist Technician to join our team in a Tier 2 capacity. This role is essential in delivering exceptional service by proactively addressing and resolving client support requests. Operating in a hybrid work environment— 40% in-house / on-site and 60% remote work from home —you will connect our clients with advanced technology solutions, ensuring seamless IT operations and outstanding client satisfaction.
Salary Range : $60,000 - $70,000 annually, commensurate with experience and qualifications.
Role Type : Permanent Full time, Monday to Friday, 8 : 00am – 5 : 00pm.
KEY RESPONSIBILITIES :
Technical Support & Troubleshooting
Provide advanced technical support to clients in person, over the phone, and via remote support applications.Diagnose and resolve complex issues related to desktops, laptops, printers, and imaging devices.Deploy new client workstations and manage profile transitions efficiently.Client Engagement
Respond to client requests and inquiries promptly with clear and effective communication.Deliver proactive solutions by anticipating client needs and exceeding expectations.Build and maintain strong relationships with clients to become a trusted advisor.System Administration & Monitoring
Administer and maintain internal and client disaster recovery solutions, including backup restores.Monitor Remote Management & Monitoring (RMM) tools for alerts, addressing them proactively.Manage client servers and network solutions, implementing standard requests and changes.Provide after-hours responses and on-site support when required.Collaboration & Documentation
Collaborate with the team to refine and develop Key Performance Indicators (KPIs) for performance measurement.Create and update documentation for internal policies, procedures, and client configurations.Share knowledge and expertise with team members to foster a growth-oriented environment.Proactive Problem-Solving
Take ownership of projects and tasks, ensuring accountability from initiation to completion.Embrace new technologies and innovative solutions to optimize service delivery.Prepare backup plans and adapt quickly to changing situations to maintain service excellence.Hybrid Work Responsibilities
Collaborate with the team in-house two days a week to strategize and align on projects.Visit client sites as needed, adapting to varying schedules based on client requirements.Utilize remote workdays effectively to support clients and manage responsibilities.QUALIFICATIONS :
Experience & Education
1-3 years of experience in a Managed IT Service environment.Diploma or certification in IT or a related field is required.Technical Skills
Advanced troubleshooting abilities with strong knowledge of desktops, laptops, printers, and imaging devices.Experience with server and network administration.Familiarity with disaster recovery platforms and backup restoration.Experience with PSA ticketing systems and RMM suites is an asset.Other Requirements
Strong communication skills with the ability to simplify complex information.Ability to transport equipment to / from company or client locations as required (to be discussed).Willingness to respond to after-hours mission-critical alerts and requests.BENEFITS :
We believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your professional and personal well-being :
Profit Sharing : Share in the company's success through a program based on tenure and performance.Lifestyle Spending Account (LSA) : Up to $2,500 per year for fitness memberships, recreational activities, health and wellness services, and personal development courses.Health Spending Account (HSA) : Up to $5,000 per year to cover medical expenses not paid by other plans.Vacation Time : Starting at 120 hours (15 days) plus 8 hours for your birthday, increasing with years of service.Paid Time Off (PTO) : Earn time in lieu for after-hours work— 1.5x for regular after-hours and 2.0x during statutory holidays.Sick Leave : 40 hours of paid sick time per year.Internet Expenses : Reimbursement for home office internet expenses up to $100 .Dental and Extended Health Coverage : Comprehensive coverage including dental care, prescription drugs, paramedical services, vision care, and more.Employee Life Insurance and Accidental Death & Dismemberment (AD&D) : $25,000 coverage providing 24-hour protection.Medical Emergency Assistance / Travel Health Benefits : Coverage for emergency medical treatments while traveling.WHY JOIN?
Professional Growth : Opportunities for learning, development, and career advancement. Support for continuous learning through educational benefits.Innovative Environment : Be part of a team that values creativity and embraces new ideas. Work with cutting-edge technologies and innovative solutions.Collaborative Culture : Work with passionate, driven professionals in a supportive environment. Engage in a positive company culture that fosters collaboration and teamwork.Impactful Work : Contribute to projects that make a real difference for our clients. Take on meaningful responsibilities that drive personal and company success.Flexible Work Arrangement : Enjoy the balance of in-house collaboration, client interaction, and remote work. Hybrid work model supporting work-life balance and flexibility.Join them in their mission to provide innovative, proactive, and client-focused solutions – and build something together!
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
