Business Solutions and Operations Analyst

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

SUMMARY

The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, RealSuite enhancements, Data Integrity and operational analytics.

KEY DUTIES & RESPONSIBILITIES

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and / or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives
• Participates in the development of corporate programs / projects and releases of new system applications
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
• Develop, execute and escalate UAT cases to validate system output expectations
• Assists in the RealSuite data setup as well as the testing of new client transition environments
• Executes data changes to the asset management and preventative maintenance systems as required
• Assists in system and application training for client accounts teams, departments as well a new accounts to BGIS
• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops RealSuite forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program’ tools; performance and service delivery including the Exceptional Customer Experience (ECE) and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
• Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams
• Prepares corporate monthly performance reports for executives and client leads, measuring the actual performance vs the expected.
• Updates process documents including work instructions, forms and policies.
• Participates in special projects and ad hoc analysis as required
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
• Administers related FMO program databases and ensures data integrity. Ensures data is properly loaded and archived to permit easy access and data retrieval.
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies.
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
• Other duties as assigned

KNOWLEDGE & SKILLS

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!