OEM Enterprise Account Manager - Remote within Canada

Job Summary

Supports the enterprise level National Account Manager to drive growth, trusted relationships, and success. Cultivates strong partner relationships through driving revenue growth, exceeding customer expectations, and being viewed as a thought leader within enterprise Original Equipment Manufacturer (OEM) accounts.

Key Responsibilities

1. Collaborates with the National Accounts Manager, OEM to identify, qualify and pursue revenue opportunities within assigned accounts.

2. Serves as a pivotal point of contact who understands the goals, needs and key roles within assigned accounts. Serves as the Account Manager within the relationship and as an account expert within OEC.

3. Provides timely and accurate responses to client and internal inquiries.

4. Keeps the Customer Relationship Management (CRM) system and appropriate shared documentation up to date with required information.

5. Assists in the preparation of account plans, sales materials, presentations, reports, account reviews and proposals.

6. Monitors account metrics to proactively identify potential risks, opportunities, and customer satisfaction.

7. Stays informed on industry trends, competitor activities, and market developments. Leverages this knowledge to provide strategic guidance and support within assigned accounts and to internal and external stakeholders.

8. Attends industry and client events to network, build relationships and be informed on industry and market news.

9. Assists in developing strategic account plans, setting objectives, and executing action plans.

10. Owns post-implementation engagement plan. Partners with customer and internally with Product and Customer Success to design, execute and measure engagement programs and expectations.

11. Seeks opportunities to enhance the value proposition and competitive positioning of OEC's products and services.

12. Coordinates with internal teams to execute on engagement plans, address client needs, resolve issues, and ensure timely delivery of solutions.

13. Cultivates relationships with Senior Management as well as Regional and Field Leaders to ensure strong and trusting relational bonds & thought leadership within multiple layers of the organization.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Business Administration, or related discipline.

In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 3 years of experience is required in an account manager role.

Must also be able to demonstrate the following skills and abilities :

• Excellent communication skills with the ability to target messaging to a specific client or call to action.
• Strong problem-solving skills.
• Able to develop credible and trusting relationships with clients.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.

Travel

Travel for this position is required and anticipated to be 20-30% of work time.

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