Job Description
Job Description
Standard Broadband is one of Southern Ontario's largest independent telecommunications providers. Since 1998 Standard Broadband has been providing homes and businesses with reliable Internet, telephone and hosting solutions.
Job Summary
Standard Broadband is currently looking for a Customer Service Representative. This position will play a critical role in the growth of our business.
Excellent attention to detail and superior communication skills are essential. The successful candidate must exhibit an ability to work in a self-motivated environment while maintaining a professional customer first attitude.
Responsibilities will include :
- Handle incoming calls and emails from sales prospects and from existing corporate and residential customers
- Process residential sales orders, provide follow-through and work with other departments to ensure streamlined operations
- Provide accurate information regarding services, products, and promotions, ensuring customers fully understand their options
- Handle billing inquiries and process payments
- Proactively create opportunities for new business with existing customers
- Take part in outside marketing efforts to create business with new customers, such as mailers and door to door advertising.
- Perform other duties as assigned by management
Qualifications
The ideal candidate will have :
- Minimum one year customer service and / or sales experience
- Prior experience in the Telecommunications industry is preferred
- A vehicle and valid G class driver’s license
- Must be able to work a flexible schedule, including evenings as the schedule requires
- Highly motivated with a desire to be successful
- Technical acumen would be an advantage
- Strong written and verbal communication skills
- Decision making, problem solving and creative thinking skills required
- Proficient level computer skills a must (Microsoft Office at a minimum)
- Ability to deal with people in a professional, courteous and friendly manner while exceeding customer expectations
- Attention to detail and effective time management and organizational skills are necessary
- Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent tasks without close supervision
- Work effectively in a team environment and have a willingness to learn in a quickly changing industry
Standard Broadband is an equal employment opportunity employer. Standard Broadband has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.
If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made.
We thank you for your interest in working for Standard Broadband. Only candidates selected for an interview will be contacted.
Customer Service Representatives/Représentants du service à la clientèle - Bilingual or English Only
We welcome entry-level candidates interested in ongoing customer service and future sales careers, however previous experience in customer service and/or sales is good preparation for this role, as is an interest in sports. Athletic Knit is currently looking to add outgoing and energetic Customer Se...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Customer Services Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Bilingual Customer Service Representative
This role is dedicated to strengthening the company's sales efforts, acting as a liaison with customers and serving as the main support framework within the organization. Its aim is to set a high standard of excellence by delivering exceptional service and proactive support across departments, with ...
Customer Service and Sales Development Representatives (Remote)
Our Customer Contact team is the heart of our operation and our Customer Service and Sales Development Representatives excel at identifying customer needs and providing customized solutions that result in memorable experiences for our customers. We are seeking Customer Service and Sales Development ...
Customer Service Representative
As we continue to expand, we are looking for dedicated and service-oriented Customer Service Representatives to join our team. As a Customer Service Representative, you’ll assist clients with their insurance needs, ensuring a positive experience through attentive service. Customer Service Representa...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome
Position: Paid Panel Immediate Start - Remote Part-Time/Full-Time - Customer Service Representative WelcomeOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. This is an excellent opportunity to supplemen...
Customer Service Representative
The Customer Service Representative resolves billing and customer service inquiries, capitalises on sales prospects, fosters customer loyalty and prevents churn through promoting benefits of Cogeco’s products and services. Responsible for handling customers’ requests for billing, products, services,...