Sales Customer Service Coordinator

Position : Sales Customer Service CoordinatorLocation : MississaugaIf you are meticulous and organized, detailed oriented and believe that you can contribute and make a difference, Quantum would like to hear from you.

Our client in the manufacturing industry is looking for a Sales Customer Service Coordinator to join their team in Mississauga.

This role is reporting to the Operations Director and will participate in the day-to-day operations activities. Responsibilities include : - Support sales team in day-to-day operations- Attend to all incoming calls enquiries, orders, and emails- Assist in following up sales-related issues and complaints- Process sales order including export shipment, contract order and tender order- Ensure proper filing system is maintained for all sales-related documents.

Maintaining an accurate inventory report, processing of order received in the formulated excel sheet, communicating with partners on order details, reviewing and highlighting discrepancies in contract agreements, on behalf of the sales team when necessary- Ensure proper filing system is maintained for all sales-related documents- Assist in following up late payment and mailing monthly statement of account (SOA)- Maintain an accurate inventory report, process order received in the formulated Excel sheet, communicate with partners on order details, review and highlight discrepancies in contract agreements, on behalf of the sales team when necessary- Liaise closely with 3rd party logistic providers in the coordination of shipment delivery, as well as track and follow up on orders with long lead timeAbout you : - Strong attention to detail with good organizational and time management skills - Must be able to communicate effectively, written and orally, to customers and internal staff - Excellent time management skills - Proficient computer skills are required to keep accurate records of data and customer profiles - Sage software knowledge or experience would be a definite asset - Proficient in applications including Microsoft Office software, strong Excel and PowerPoint is a must - Self-motivation with the ability to work independently and contribute to company growth - Logistics and purchasing knowledge would be an asset - Accounts payable / accounts receivable experience a definite asset Your experience includes : - Post-secondary education - 2 to 5 years of related experience in a sales support role and / or customer service - Experience with an ERP or CRM preferred - Capacity to perform at a high level in a fast-paced multi-tasking environment If you think you are the right candidate for the position, please send your resume to Karen Thomas at karen.

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CNESST permit numbers : AP-2000158 & AR-2000157