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Account Manager

Account Manager

Creative Guildhamilton, on, Canada
4 days ago
Job type
  • Full-time
Job description

Creative Guild is a team of storytellers, strategists, and problem-solvers who build brands, craft content, and develop digital experiences that make an impact. Based in Hamilton, we bring big ideas to life with the agility of a tight-knit crew—no red tape, no fluff, just bold, effective work. For over 15 years, we’ve helped businesses across industries connect with their audiences through smart strategy, compelling design, and innovative digital solutions. We’re not just another agency—we’re partners in pushing brands forward.

About the Role

As an Account Manager at Creative Guild, you will be a key partner to our clients, helping them build their businesses and achieve their goals. With a strong emphasis on strategy, you will work closely with internal and external teams to develop and execute creative marketing solutions that drive results. Success in this role requires a hospitality mindset, ensuring that each client experience is seamless, proactive, and high-touch.

Key Responsibilities

  • Serve as the primary point of contact for clients, fostering strong, long-lasting relationships.
  • Manage ongoing client project work, providing excellent service and strategic guidance.
  • Collaborate with clients to understand their business challenges and objectives, developing marketing solutions that drive growth and impact.
  • Act as a trusted advisor, ensuring clients feel valued, supported, and set up for success.
  • Work alongside the management team to identify new business opportunities within existing accounts.
  • Lead and facilitate weekly client status meetings and internal production meetings.
  • Work closely with the creative and development teams to translate client needs into innovative, results-driven solutions.
  • Ensure timely execution and delivery of projects, exceeding client expectations for quality, timelines, and budgets.
  • Liaise with vendors, including printers and production partners, to ensure seamless execution of campaigns.
  • Handle client escalations with professionalism and problem-solving expertise.
  • Provide feedback and insights to internal teams for continuous improvement.

Requirements

  • 5+ years of progressively responsible roles in the marketing industry, preferably in an agency environment.
  • 3+ years of experience managing digital campaigns and marketing initiatives.
  • Strong strategic thinking and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience using project management and collaboration tools.
  • Ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
  • Natural relationship builder with integrity, reliability, and maturity.
  • Passion for client service, with a hospitality-driven approach to account management.
  • Knowledge of best practices in digital and print campaigns, website development, and analytics.
  • Ability to lead and motivate internal teams while advocating for client needs.

    • What We Offer

  • Competitive salary, including a corporate bonus structure.
  • Health, wellness, medical, and dental benefits package.
  • Summer hours and extra long weekends.
  • Flexible hours and work-life balance.
  • A collaborative and engaging work environment.
  • An interesting variety of clients and projects.

    • If this sounds like you, we hope you’ll apply!

    We thank all applicants for their time and interest in working at Creative Guild but will only contact those selected for an interview.