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Helpdesk Technician

Helpdesk Technician

AM / PM Service - Point of Sale & ServicePort Coquitlam, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

We are seeking a skilled and motivated Point of Sale Technician to join our team. As a POS Technician, you will play a crucial role in supporting, troubleshooting, and offering superior customer service. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch customer support.

Responsibilities :

1. Technical Support :

  • Provide timely and effective technical support to end-users experiencing issues with our Point of Sale software.
  • Diagnose and troubleshoot software-related problems, escalating issues when necessary for advanced resolution.

2. Installation and Configuration :

  • Assist clients with the installation and configuration of our POS software, ensuring a smooth onboarding process.
  • Collaborate with other teams to customize and tailor the software to meet specific client needs.
  • On-site service is required.

    • 3. Software Updates and Maintenance :

  • Stay informed about the latest software updates and ensure clients are using the most current versions.
  • Perform routine maintenance tasks to optimize software performance and security.

    • 4. Documentation :

  • Create and maintain comprehensive documentation for troubleshooting, installation procedures, and best practices.
  • Train end-users on software functionalities and provide user manuals as needed.

    • 5. Quality Assurance :

  • Collaborate with the development team to identify and report software bugs, ensuring prompt resolution.
  • Conduct thorough testing of new software releases to guarantee stability and functionality.

    • 6. Customer Communication :

  • Maintain clear and consistent communication with customers to update them on the status of their support requests.
  • Provide friendly and professional customer service, demonstrating empathy and understanding.

    • Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field – an asset
  • Proven experience in technical support or a similar role, preferably with Point of Sale software.
  • Strong knowledge of POS hardware, software, and peripheral devices.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Reliable vehicle required & drivers license

    • Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

    Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.