WANT TO WORK for one of Canada’s Best Managed Companies?
Dilawri Group is now actively searching for a Service Advisor to join the team at Mississauga Harley-Davidson
We have a state-of-the-art facility with 7 service bays and a vibrant community of riders located within 25kms of our store in all directions.
our team knows the Harley-Davidson community well.
As a forward-facing customer focused staff member, you will bring a positive, sales oriented attitude to work and assist our customers with their routine maintenance and performance upgrades for their beloved H-D bike.
Working closely with the Service team, you will promote our unique Rewards+ program to all clients.
You will schedule pick-ups and drop-offs of customer bikes. You will schedule work for technicians and generate business through phone calls, SMS messaging and email outreach.
Customer follow-up after work will also be part of the role. CXI scoring will be a performance metric of this role.
Work schedule is Monday, Wednesday, Friday, and Alternating Saturdays 9 : 30am 5 : 30pm during the fall-winter-early spring seasons.
The summer riding season schedule will include alternating Saturdays.
Experience in Motorcycle or Automotive parts and / or Service is an asset, but if you bring the will we will educate you on the skills needed to accel in the role.
Responsibilities :
- Tower operate all work
- Provide front-line customer service and sales for the Service Department
- Greeting customers on the phone or in the Dealership
- Handle internal sales to service processes - communicating with all techs
- Providing repair recommendations
- Explaining the nature of repairs
- Advising customers how to look after their vehicles
- Scheduling appointments
- Scheduling transportation
- Warranty administration
- Selling labour
- Providing an extraordinary experience for all customers
Qualifications :
- Auto / Motorcycle advisor experience required
- H-D exposure and lifestyle a considerable asset
- Experience as an automotive or powersports advisor, but not mandatory
- Dealer VU experience preferred but not mandatory
- An aptitude for customer relations / service
- Strong communication skills
- Ability to sell required maintenance
- Ability to work as a part of a TEAM
- Ability to work in a fast-paced environment
- M license preferred but not mandatory
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