Bilingual Associate - Customer Service

Responsibilities

• Communication with customers via telephone to provide information on product and service offerings.
• Maintenance of records of customer interactions, transactions, details of inquiries, complaints, and comments, as well as actions taken.
• Resolution of customer disputes or billing complaints.
• Ensuring that appropriate changes were made to resolve customers' problems.
• Contacting customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Escalation of unresolved customer complaints to designated departments for further investigation.
• Escalation of customer cancellations to designated departments for further follow up required.
• Reach out to jeopardy cases for new customers in order to resolve issue related to the service installation.
• Identifying customers' needs to promote and sell products and services; recognize sales opportunities, including taking payment from customers on behalf of Customer.
• Others as amended by customer from time-to-time through the Change Request process.

To qualify