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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Millennium 1 SolutionsOntario
5 days ago
Salary
CA$21.00 hourly
Job type
  • Full-time
Job description

Description

With people at the heart of our success, NTT DATAis committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATAMeans :

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

    • Position Overview : As a Customer Service Representative, you will be a leading Brand Ambassador for two separate portfolios, serving as the first point of contact for customers. The ambassadors will be the first line indemonstrating the values of the brands and providing each customer with a white glove luxury service. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! Position : Customer Service Representative Position Status : Full Time – Work from Home Hours of Work : Monday - Friday 9am-8pm EST & Saturday - Sunday 10am-7pm EST Rate of Pay : $19.00 per hour for English only - $21.00 per hour for Bilingual (English and French) Responsibilities

  • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  • To fulfill customer requests, respond to inquiries / complaints through phone, email, chat, or other channels,always demonstrating attention to customer care and a professional approach.
  • Perform follow up contact with customers as necessary in order to fully resolve queries.
  • Identify, address, and resolve escalations in a timely manner.
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and / or initiating the necessary customer fulfillment.
  • Remain current on programs and product information by being committed to continuous learning.
  • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
  • Document all contacts using the applicable tools
  • Identify, document, and alert the team lead of trends in customer calls

    • Requirements

  • Demonstrated passion for customer satisfaction excellence and prior experience in an interactive customer service environment required.
  • Knowledge of luxury customer service practices and principles
  • Strong interest and thorough knowledge in our products
  • Bilingual (French) required – strong and developed oral and written communication skills
  • Possesses excellent writing skills including written word, grammar, spelling, punctuation and eloquence and engaging writing style in both official languages.
  • Related experience in the fashion / retail industry considered an asset.
  • Demonstrate ability to implement change efforts.
  • Ability to learn new skills / concepts and apply this knowledge quickly and accurately.
  • Advanced knowledge of PCs and familiarity with system navigation.
  • Positive attitude and demonstrated ability to get along with others.
  • Professional, empathetic, and naturally caring conversational style.
  • Ability to resolve complex, and often sensitive customer complaints / inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
  • Ability to work all required shifts.

    • Inclusion. Belonging. Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT DATA what you do matters. Because here YOU can.