With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose : The front end is the last opportunity we have to thank our customers and show them we appreciate their business.
The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.
Position Responsibilities : We're looking for the type of associates who can tap into their inner orange. Overseeing work activity within his / her department, motivating the team to consistently demonstrate Customer FIRST behaviours.
Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers , communicating store and Home Depot objectives to associates Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot AssociatesSetting clear performance expectations as well as providing on the job feedbackProviding outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operationsHandling customer complaints in a professional mannerProviding a safe working and shopping environment by following all safety policies & standardsCompleting specified safety training, immediately correcting hazards ;
unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customersExperience / Knowledge Required : The kind of orange we are looking for will possess : Ability to work a flexible schedule including evenings and weekends Excellent communication skills and customer service skills Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot1 year of supervisory experienceExcellent decision making ability and problem solving skills
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