Bilingual Customer Service Representative

Job Description

Job Description

Job description

Do you have experience in the Travel, Airline or Hospitality industry and a passion for guest services? Do you want to build a career with a company that values work-life-balance and promotes from within?

Then we want you to join our extraordinary team!

• MUST be a resident of Ontario, Canada.
• MUST be fluent in English and French

Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading concierge company, without the hassle of a commission-based career, having to build your own clientele, or working outside of your home.

• REMOTE - Work from Home Opportunity
• Starting at $20.00 / hr
• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent
• Benefits (after 30 days of employment) including but not limited to :
• Dental care
• Extended health care
• Vision care
• RRSP with company match
• Paid time off
• Career advancement opportunities
• Paid Training
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends.
• No sales required.
• MUST be TICO certified or willing to complete TICO Certification.

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Aspire Lifestyles is a global leader and concierge industry pioneer with 30 years of experience that offers unique opportunities to make memories for our customers every day.

As a Travel CSR, you would be responsible for fulfilling travel specific requests for a very high-profile client program via phone.

The successful candidate will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and / or hotel travel arrangements.

At times, you may be required to de-escalate a Card Member’s stress when unforeseen travel situations arise. The Travel

Consultant will use their knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.

Our paid training program provides you with all the skills required to become a travel expert. Your in-depth training will enable you to know where and how to find the information needed to assist travelers with their changing travel plans, such as trip cancellations, re-bookings, and exchanges

You will learn to troubleshoot customer issues relating to the use of the travel website and expertly guide customers as they navigate through the site.

Here’s what you bring to the team :

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Excellent geographical and travel knowledge through professional or personal travel experience.
• Must be internet savvy and proficient in navigating multiple systems simultaneously.
• Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email).
• Strong ability to communicate and write in a polished, educated, and professional manner.

Please note that successful candidates must meet the following criteria in order to Work from Home :

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate.

Internet connection must be connected to modem / router through hard cable / ethernet cord.

• Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.
• To qualify for this position, you MUST have a Smart Phone. The Smart Phone MUST be operating on the most up to date software system.

Qualifications :

• High school diploma or equivalent is required; college experience is preferred.
• Must be able to complete a background check.
• TICO Certification or willingness to become TICO Certified.
• Must be fluent in English and French
• 2+ years of customer service experience required preferably in a highly interactive hospitality or travel related role is required.
• 1 year of Call Center experience is required.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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