System Administrator

The ideal candidate is responsible for maintaining the design and integrity of both customer-facing and internal systems as well as providing technical assistance to team members with system and network requests. ResponsibilitiesMonitor network resources and perform preventative maintenanceBackup network configurations and test our restore processIT Support relating to issues with the internal systems and network infrastructureDocument all network standards and proceduresProvide first, second, and third-level support, as requiredSupport networks, servers, and application environments such as Windows servers (all versions), Active Directory, Microsoft 365 and Office 365 platforms and security, Azure AD, SharePoint, OneDrive, MS Teams, Teams telephony, Intune, Windows Terminal Server, Hyper-V, VMware, anti-malware applications, MS SQL.Provide first, second, and third-level support, as required, for all workstations, network devices, switches, firewalls, printers, scanners, VOIP telephony, communication devices, physical cabling, handheld scanners. Workstation operating systems range from XP to 11 and Linux.Collaborate closely with all IT functional areas to implement operational requirements for both new and existing IT systems.QualificationsBachelor's degree or equivalent experience4-5+ years of related experienceMicrosoft certifications are an assetM365 software experience (from an IT perspective, of course)University or college degree in computer science or a related fieldFluency in both French and EnglishAbility to multi-task, organize, and prioritize workExceptional customer service skills