Front Desk Supervisor - Seasonal
AccorHotelBanff, Alberta, Canada27 days ago
Job descriptionTwo years of experience working at a hotel front desk with one year working at the Supervisory level Comfortable using Microsoft Outlook, Excel, and Word Experience in Opera is an asset Customer-service oriented Excellent communication and listening skills Responsible problem solving skills Keen attention to detail, even when under pressure Available to work a flexible schedule Subsidized staff accommodation available One complimentary buffet meal in our staff cafeteria per shift Comprehensive benefits package for full-time status employees Discounts on hotel food and beverage, gym membership, and guest room stays Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at the Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler
Job Description
- Provide professional, courteous, timely, and accurate guest service at the Front Desk.
- Train new Front Desk staff members and provide support, coaching, and ongoing feedback to ensure the team is working as per hotel standards.
- Help create a positive, encouraging, and motivating Front Desk environment.
- Serve as escalation point for guest issues and coordinate solutions quickly and professionally by working with other departments.
- Work with other members of Front Office leadership to ensure smooth Front Desk operations.
- Make arrangements for special requests, VIP accommodations, and distribution of VIP lists to appropriate departments.
Qualifications
Additional Information
Job Perks & Benefits :
Apply Today : Whether you're just launching your career or looking for a new adventure, we invite you to visit www.rimrockcareers.com to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence : [email protected]