Our client, a Top 5 Bank in Canada is looking to hire a Project Manager Non-IT to their team for an initial 12 months of contract with a high possibility of extension / conversion.
This role is currently hybrid, 2-3 days a week in office in Toronto.
Responsibilities Include :
- Lead the execution of strategic sales-related projects for the Canadian Contact Centre, ensuring successful delivery on time, scope, and budget.
- Develop and manage project documentation, including business cases, project charters, schedules, budgets, and communication plans.
- Coordinate workstreams, establish clear roles through RACIs, and manage governance with senior stakeholders and steering committees.
- Collaborate with internal clients to define and document business requirements, ensuring alignment with desired outcomes.
- Oversee project execution by tracking dependencies, milestones, and activities, and proactively addressing risks and issues.
- Prepare and present executive-level project updates, including status reports, dashboards, and presentations to senior management.
- Lead project team members, maintaining motivation and productivity while managing financial activities such as budgets, forecasts, and accruals.
Must Have Qualifications
- 7-10+ years of experience as a Project Manager with Agile environment experience running sprints
- 7+ years of hands-on experience in MS Office suite and project / process design and administration tools (e.g. Visio, MS project)
- 2-3 years of experience managing stakeholder complex projects in a fast-paced, dynamic work environment.
- 2-3 years of experience working on Contact Centre strategies, operations, Voice & Non-Voice channels, technologies, and industry trends.
- 5+ of Business background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels
- Spanish fluency is mandatory as they will be working on a project with our international countries.
- PMP and / or Scrum Designation mandatory.
Nice to have Qualifications
Knowledge of Scotiabank's standard project processes in an asset.
If you are qualified and interested in discussing this role in more detail, please submit your resume to [email protected]
For other opportunities please visit www.ifg-global.com
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