On Site Support Manager

Objective :

Manages overall field service operations at the assigned airframer (such as Boeing, Airbus or Embraer ) facility location to ensure employee safety, product quality, customer requirements, manpower allocation, materials / cost, and operational budget are met. Maintains a professional working relationship with all departments within Safran Seats (Safran Seats France, Safran Seats UK, Safran Seats USA and Safran Seat Shells), the airframer and airline customers. This position reports to the Director of OSS and works under general supervision.

Main Function Responsibilities :

A) Assures all delivered Safran Seats flow through the airframer system to meet airframer aircraft delivery schedules.

B) Ensures compliance with FAA regulations and quality standards at the airframer facility.

C) Responsible for the FOD program at the air framer for the On Site Support team, including to the monitoring and control of the technicians controlled tools.

D) Manages the replacement order process for defective or airframer damaged components.

E) Maintains visibility of all Safran Seats delivered products to ensure product quality, customer requirements, and cost.

F) Develops and monitors quality program to minimize repetitive mistakes and rework.

G) Maximizes manpower, equipment and facility utilization.

H) Reviews overhead costs, product quality, and inventory to ensure the customer service center to operating within established budgets.

I) Manages up to 20 employees at the air framer in addition to additional support requests from 3rd party sub contractors.

J) Responsible for continuously improving the skills and competence of the technicians to ensure the team is up to date with all upcoming technologies and systems.

K) Responsible for the overall monitoring, allocation of resources and activities to ensure Head of Version programs are assessed for risk with mitigation plans in place for each identified risk area prior to delivery to the air framer site.

Qualification Requirements :

A. Education & Qualification :

• Bachelor's degree in a related discipline is preferred. High school diploma or equivalent required.

B. Work Experience - Technical knowledge :

International and / or Domestic travel required; Approximately 2-4 weeks per year internationally & domestic

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.