Amazon Connect Consultant

We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs.Duration : ad-hoc consulting hours and / or fixed priceKey Responsibilities : Solution Design : Lead the design and architecture of Amazon Connect solutions, including integration with other AWS services such as Lambda, Lex, S3, DynamoDB, and third-party systems.Training : Train client call center reps on new Amazon technologyImplementation : Oversee the deployment and configuration of Amazon Connect instances, including setting up contact flows, routing profiles, and agent workspaces.Customization : Develop custom IVR solutions, integrate AI / ML capabilities like chatbots using Amazon Lex, and implement call recording and analytics features.Client Engagement : Work closely with clients to understand their business requirements, translate these into technical specifications, and provide expert guidance throughout the project lifecycle.Integration : Design and implement seamless integrations between Amazon Connect and CRM systems, workforce management tools, and other enterprise systems.Security and Compliance : Ensure that all solutions comply with industry security standards and regulations, including data encryption, secure access, and privacy considerations.Requirements : Experience : Minimum of 5 years of experience in cloud solution architecture with a focus on Amazon Connect and AWS services.Certifications : AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty is preferred.Technical Expertise : Proficiency in AWS services such as Lambda, S3, DynamoDB, Lex, and Kinesis, with hands-on experience in deploying Amazon Connect.Programming Skills : Strong skills in Python, Node.js, or Java, with experience in developing serverless applications.Integration Experience : Experience integrating Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), workforce management systems, and other enterprise applications.