Infrastructure Support Specialist

Job Title : Infrastructure / Product Support (1-Year Contract)Location : Montreal (Day 1 onboarding onsite - in-office presence required 3 days / week, remote 2 days / week)Level : Mid-LevelEnterprise Technology & ServicesEnterprise Technology & Services (ETS) delivers shared technology services for supporting all business applications and end users. ETS provides capabilities for all stages of software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet / internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.Job ProfileThe EC Lifecycle Management Platform team is responsible for the assessment, reporting, planning, and execution of certain facets of platform product’s lifecycle such as vulnerability management and version hygiene to ensure that deployment and usage of these products in the firm’s production and non-production environments results in a more stable, current, and secure infrastructure. The web / middleware platform products cover : Apache, Tomcat, Websphere, Zookeeper, Lightstreamer, Stunnel, IIS, etc., that spans from intranet Web farms, middleware to DMZ technology hosting platform.Responsibilities : Work with Engineering / operational SMEs and use existing tools or develop new tools to accurately report the current versions (major and minor) of all vendor-related software and hardware across Web / Middleware products and establish a set of repeatable processes to regularly update / upgrade the versions to a more recent one.Deploy and maintain products versions dashboard, provide regular reporting for the stakeholders.Work with the firm’s Technology Risk department and Products Engineering / Operations and product management to assess, report, and track remediation of vulnerabilities across Platform Products, and provide remediation and products patching if necessary.Participate in regular CVEs / Vulnerability reviews, provide timely updates, and report on the status of the CVEs and related patching and upgrade.Develop and maintain tooling / automation / dashboard in assisting CVEs / Vulnerability reporting, and tracking.Establish repeatable and regular patching / upgrade processes (analyze, plan, deploy, and report) for major Web / Middleware products.Work with Products owners (Engineering, operation, and product managers) and Hygiene Program PMOs to accurately assess, report, and track remediation of hygiene items across Platform products.Provide regular Hygiene reports with key highlights and risks; Develop tooling and automation in assisting these reports, such as dashboards.Assess and develop necessary tooling / automation for other aspects of lifecycle functions, such as products upgrade / patching automation.On a needed basis, provide project management and deployment / execution for certain special projects.Primary Skills : Proficient in scripting language for automation.Knowledge and experience in Linux, Windows, networks.Strong interpersonal and communication skills and ability to work with multiple stakeholders in a large corporate setting.Knowledge of processes and tools utilized for system management, problem reporting, and change management.Good To Have Skills : Working experience in the above-mentioned web and platform products.Experience in product and project management.