Dispatcher / CSR Western Canada and Cross Broder

Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support while managing inquiries related to transportation management systems and freight operations. Your ability to communicate effectively and analyze data will be essential in ensuring customer satisfaction and operational efficiency.

Responsibilities

• Respond promptly to customer inquiries via phone systems, ensuring a high level of phone etiquette.
• Utilize transportation management systems to track shipments and provide updates to clients.
• Enter data accurately into our systems, maintaining up-to-date records for all customer interactions.
• Analyze customer needs and provide tailored solutions to enhance their experience with our services.
• Collaborate with 3PL partners to coordinate logistics and resolve any issues that may arise during the shipping process.
• Communicate effectively with internal teams to ensure seamless operations and customer satisfaction.
• Maintain a professional demeanor while handling challenging situations or complaints.

Experience

Previous experience in a customer service role, preferably within the transportation or logistics industry.

Familiarity with freight operations and transportation management systems is highly desirable.

Proficient in data entry with strong attention to detail.

Excellent communication skills, both verbal and written, with a focus on effective phone etiquette.

Experience using SyteLine or similar software is a plus.

Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.

Join us in delivering outstanding service that keeps our customers coming back!

Job Types : Full-time, Permanent

Pay : $40,000.00-$45,000.00 per year

Additional pay :

Bonus pay

Benefits :

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Flexible language requirement :

French not required

Schedule :

Day shift

Evening shift

Monday to Friday

Morning shift

Ability to commute / relocate :

Mississauga, ON L4W 1J2 : reliably commute or plan to relocate before starting work (required)

Application question(s) :

Preferrable Skillset on Transportation Management System

Education :

Bachelor's Degree (required)

Experience :

Dispatching / CSR : 2 years (required)

Work Location : In person