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Partner Operations Executive

Partner Operations Executive

Zohocornwall, on, Canada
1 day ago
Job type
  • Full-time
Job description

As a Partner Operations Executive , you will play a critical role in supporting and optimizing partner-related processes. You will ensure seamless partner engagement, operational efficiency, and compliance while maintaining strong relationships with key stakeholders. This role requires a detail-oriented individual who thrives in a fast-paced environment and is passionate about driving operational excellence in partner ecosystems.

Key Responsibilities

Process Optimization & Partner Support

  • Analyze and improve operational processes to enhance efficiency and partner experience.
  • Maintain and update partner store documentation, resources, and guidelines, escalating issues to internal stakeholders when necessary.
  • Collaborate on process improvements and ensure smooth execution of partner operations.
  • Provide high-quality support and assistance to partners, ensuring a seamless experience with services and programs.

Partner Engagement & Communication

  • Build and sustain strong relationships with partners, acting as their primary point of contact for operational queries.
  • Conduct daily outbound calls and emails to assist partners with licensing, commission, upgrades, downgrades, add-ons, customer mapping, and partner store-related queries.
  • Effectively communicate, present, and influence across all levels of the organization.

    • Data Management & Compliance

  • Maintain accurate and up-to-date partner records in Zoho CRM , Zoho Desk , and the Partner Store.
  • Ensure data enrichment and compliance with internal policies.
  • Support process adherence related to compliance documents, making recommendations where necessary.

    • Performance & SLA Management

  • Meet / exceed KPIs and SLAs , ensuring responses to partner inquiries are completed within 8-24 hours.
  • Continuously track and improve performance metrics related to partner satisfaction and operational efficiency.

    • Required Skills & Qualifications

  • Strong analytical and problem-solving skills with a process-driven approach.
  • A must have skill is exposure to SaaS business .
  • Ability to manage large volumes of data with high accuracy and attention to detail .
  • Excellent communication, negotiation, and objection-handling skills .
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Confident telephone manner with the ability to handle partner concerns professionally.

    • Preferred Skills & Experience(Good to have but not mandatory)

  • Experience with Zoho applications or other CRM and partner management tools.
  • Prior experience working within SLA-driven environments.
  • Background in telesales, customer service, or partner management .
  • Exposure to risk management and compliance is a plus, though not required.

    • Why Join Us?

  • Opportunity to work with a growing partner ecosystem and contribute to operational excellence.
  • Dynamic and collaborative work environment with ample learning opportunities.
  • Competitive compensation and career growth prospects.