Quality Control Supervisor

Quality Control Supervisor

Requisition ID : 3964

Location :

St-Eustache, Quebec, CA, J7P 4C1

Pay Type : Salary

Objective

Effectively manage product quality control and quality processes to ensure performance, manage costs, use reserves efficiently and ensure customer satisfaction.

Primary Responsibilities

Safety

Implement safety policies in compliance with government legislation.

Oversee the implementation of occupational risk analyses of QC tasks; develop and oversee the implementation of risk reduction plans.

Execute and implement laboratory / QC safety improvement plans.

Coordinate relevant safety training for all technicians supervised.

Asphalt product performance

Develop, manage and optimize the Holcim standard in accordance with relevant standards, specifications and codes.

Collaborate with plant operations to ensure process accuracy and quality using tools such as process accuracy, standard deviation and coefficient of variation reports.

Establish and track key performance indicators and communicate them to primary stakeholders as required.

Check deviations from targets and implement corrective measures as needed.

Manage and lead the quality incident investigation, problem resolution and corrective measure processes.

Set up a case study database.

Maintain the Quality Incident Reporting system (QIR).

Collaborate with regional sales teams to review project specifications and recommend appropriate mixes in compliance with relevant codes, standards and specifications to support marketing / sales initiatives.

Collaborate with the regional technical performance team in the preparation and presentation of technical documents on mixes requested by customers, in accordance with the company policy.

Develop, evaluate and adjust asphalt mixes and add them to SAP.

Track targets and ensure that minimum sampling frequencies set out in the quality plan are met.

When required, participate in daily control tests.

Aggregate product performance

Develop, modify and implement programs and processes to ensure product compliance with codes, standards and specifications.

Oversee the local implementation of the company’s quality plan, including sample collection, reporting and follow-up for all products as determined for each site under your responsibility.

Ensure tracking, documentation and communication of aggregate performance QIRs with key stakeholders, as required; investigate discrepancies and establish corrective actions with operations, if necessary.

Oversee the development and implementation of site-specific measures for the use of alternative products, including innovative material combinations.

Provide a point of view to ensure alignment between sales and operations personnel so that product performance meets customer expectations.

Support and implement strategies for using alternative products, manufactured sand products, Aggneo, the circular economy and others at aggregate sites.

When required, participate in daily control tests.

Quality management and certifications

Support the preparation and submission of LEED documentation.

Manage the day-to-day activities of technical personnel.

Participate in or oversee safety audits, including the development and implementation of quality improvement action plans.

Oversee ISO 9001 : 2015 certification activities for the quarry and paving plant (preparation and audit).

Prepare statistical analyses of plant operating performance, oversee investigative efforts to determine major causes of variances and implement corrective measures (aggregate and asphalt).

Track the calibration of laboratory and plant equipment at the established intervals. Conduct an impact study when a calibration non-conformity is detected.

Technical support

Support sales and product management teams in recommending appropriate replacement products to promote marketing / sales initiatives in compliance with relevant codes, standards and specifications.

Keep technical documentation up to date and track the submission of documentation requested by customers, in accordance with the company policy.

Provide professional customer support, i.e. field sales support and quality issue investigation and problem resolution.

Liaise with customers to verify acceptability of product performance and gather information for potential product innovation and improvement.

Support product development, use innovative products and review project specifications before a bidding process.

Human Resources

Hire, train, evaluate and develop quality control technicians for the site under your responsibility.

Guide direct reports in accordance with the company’s performance appraisal system.

Manage the day-to-day activities of technical personnel (quality technicians); track raw materials and their consistency, strategic sampling plans, plant and site testing activities, product support and product problem resolution.

Financial Responsibilities

Limit the potential cost of quality-related complaints.

Ensure efficient use of the resources provided and optimize costs where possible.

Relationships with Other Jobs

Liaise with operational and sales personnel

Communicate product performance and identify opportunities for improvement.

Minimize / use alternative products.

Analyze the main causes of deviations and report quality incidents.

Support mining projects.

Support commercial and operational strategies.

Resolve problems and provide customer service related to product quality.

Liaise with regional and market sector quality assurance and with the property management group.

Take the initiative in quality and safety.

Innovate (products).

Ensure reserve planning and optimization.

Ensure the development and implementation of the quality program.

Dimensions

Quarry : 2.5 million metric tons

Paving : 200,000 metric tons

Two (2) to five (5) direct reports

Specific Accountabilities

Safety

Product performance

Customer service / support

Quality control

Problem solving

Cost management

Quality policies and training

Qualification Profile

Education & Work Experience

Minimum three (3) year college diploma (DEC) in civil engineering technology

University degree in engineering – eligible for licensure as an engineer

Five (5) to eight (8) years’ experience in quality control of asphalt mixes and their components

Knowledge & Skills

Bilingualism is an asset

Supervisory experience

Experience with ISO 9000

Leadership and communication skills

Rigorous, methodical and analytical

Excellent listening skills

Team player

Organization and planning

Job-Specific Competency Profile

Pragmatic (action-oriented)

Able to handle unclear situations

Good at conflict management

Credible

Customer-focused

Able to make quick decisions

Good at problem solving

We thank you for your interest. Only candidates selected for an interview will be contacted.